Digital Experience Commercialization Manager

About the Role

Key Responsibilities

• Partner and collaborate across functions (e.g., Marketing, Sales Operations, Sales Training, Customer Care), divisions, and regions to ensure launch plans are coordinated and aligned with best practices.
• Own the 'playbook' for onboarding new functionality and ensure its successful adoption globally.
• Serve as a liaison to coordinate feedback from divisional partners and ensure the Center of Excellence delivers on divisional priorities.
• Drive sales representative engagement with the platform and contribute to the analytics process to ensure reporting meets business needs and identifies opportunities for improvement.
• Provide updates to management and stakeholders on progress through regular and ad hoc communications.
• Attend conferences and seminars to remain current with industry best practices in commercialization with sales representatives.

Requirements

• Bachelor's degree in Marketing, Sales, Business, or a related field.
• Minimum of 5 years of experience in sales or a related function.
• Minimum of 5 years of experience using a complex Customer Relationship Management (CRM) system, such as Salesforce.
• Minimum of 2 years of experience using artificial intelligence (AI) tools, with demonstrated proficiency.
• Experience working in large and complex enterprise environments.
• Proficiency in written and verbal communication across multiple organizational levels.
• Proven analytical and problem-solving skills.
• Demonstrated ability to work effectively in a collaborative environment to improve digital tools and processes supporting sales representatives.
• Ability to work independently, adapt to changing priorities, and navigate ambiguous situations.

Nice to Have

• Experience working with cross-functional teams in a global organization.
• Familiarity with industry best practices in commercialization and sales enablement.

Qualifications

• Educational background with a bachelor's degree in relevant fields.
• Experience with CRM systems and AI tools.

Benefits & Perks

• Competitive salary range from $127,900 to $243,000, commensurate with experience.
• Core and optional employee benefits (details at www.bscbenefitsconnect.com).
• Potential variable compensation including bonuses and long-term incentives.
• Hybrid work model requiring at least three days in the local office per week.