Digital Solutions Manager

Sodexo

Boston, MA

Full Time

Senior

56k-104k

9 days ago

Job Description

About the Role

Sodexo is seeking a Digital Solutions Manager to join our Marketing team, supporting the Universities and K-12 Schools segments. This role involves leading the deployment of digital solutions and technologies that enhance the consumer experience and operational efficiency. The position requires building strong, collaborative relationships with stakeholders, managing digital transformations, and ensuring successful adoption and scaling of digital tools across multiple sites. The role is highly collaborative, focusing on driving mobile commerce adoption, digital deployments, and delivering impactful results, with up to 50% travel and preference for candidates residing in the regional area supported in the United States.

Key Responsibilities

Lead end-to-end deployment and execution of digital innovation tools (including the Everyday App, robotics, mobile commerce platforms, and more) at Sodexo-operated sites across your assigned region.
Act as a regional ambassador for digital transformation, supporting each campus throughout implementation and adoption.
Partner closely with internal stakeholders (Product, Service Ops, Marketing, Menu, Tech, Field Ops) to align on business goals and deployment strategies.
Deliver training and support to field teams and operators; troubleshoot issues, escalate when needed, and provide feedback for future product iterations.
Track, analyze, and report on digital adoption KPIs, mobile transactions, and user experience to drive consumer engagement and organic growth.
Serve as a subject matter expert for Sodexo's digital innovation portfolio, sharing expertise and best practices internally and externally.
Provide business continuity support, ensuring on-site teams are confident and prepared to operate digital solutions independently.

Requirements

Excellent communication and influencing skills, with a natural ability to connect, align, and lead across diverse stakeholder groups.
Proven experience managing digital deployments or operational rollouts at scale—especially within multi-unit or enterprise-level environments.
Strong project management and change management capabilities, with the ability to prioritize competing demands and navigate ambiguity.
Analytical thinking and a solution-oriented mindset, able to troubleshoot tech-based solutions and interpret data to inform decisions.
Familiarity with B2B2C environments; past experience managing vendor/client relationships is a plus.
A flexible, growth-oriented attitude, and comfort with a high-travel position (up to 50%).
Experience in mobile commerce, digital marketing, or operations technology is preferred.

Nice to Have

Experience in mobile commerce, digital marketing, or operations technology.

Qualifications

Bachelor's Degree or equivalent experience
Minimum of 3 years of functional experience

Benefits & Perks

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

Working at Sodexo

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to economic, social, and environmental progress. We foster a diverse and inclusive environment where all employees are valued and respected, encouraging ideas and opinions to be heard. We are committed to providing equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, or any other protected characteristic.

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