Digital Transformation Solutions Specialist

About the Role

Key Responsibilities

• Execute digital transformation initiatives that streamline partner-facing and internal business operations for scalability and efficiency
• Analyze existing workflows, identify operational gaps, and implement optimized processes using automation and digital tools
• Support the implementation and enhancement of key business systems such as Partner Portals, eStore, ServiceNow, CRM, and order management platforms
• Collaborate with cross-functional teams to configure, test, and integrate solutions into existing operational environments
• Ensure operational readiness through functional validation, training preparation, and post-deployment monitoring
• Work closely with Partner Programs, Operations, IT, and Support teams to execute transformation initiatives in line with business priorities
• Coordinate cross-functional tasks, timelines, and inputs to maintain execution momentum and alignment
• Provide regular updates, documentation, and progress summaries to relevant stakeholders and project teams
• Support the execution of change initiatives by aligning business stakeholders, communicating process updates, and addressing readiness gaps
• Evaluate the impact of changes on business processes and identify opportunities to streamline or improve workflows
• Create and maintain accurate process documentation, SOPs, and system configuration records
• Support knowledge transfer efforts by ensuring stakeholders have access to up-to-date process and tool documentation
• Participate in functional and user acceptance testing (UAT) to validate business requirements and system behaviors
• Identify process or system issues during execution phases and coordinate with technical teams for resolution
• Monitor implementation outcomes to ensure quality, compliance, and alignment with business goals
• Ensure timely execution and successful implementation of digital transformation initiatives with minimal disruption
• Provide ongoing support and subject-matter expertise to stakeholders for digital tools and platforms
• Drive improvements in operational efficiency, process agility, and partner satisfaction through data-informed optimizations
• Act as a change enabler by supporting cross-functional alignment, business readiness, and user adoption
• Maintain high-quality documentation and ensure transparency, consistency, and governance across activities
• Foster a culture of continuous improvement by identifying gaps, incorporating feedback, and promoting innovative solutions
• Stay informed on emerging digital trends and technologies to recommend enhancements supporting evolving business needs

Requirements

• Familiarity with CRM (Salesforce, Microsoft Dynamics), ERP (SAP, Oracle), process automation tools (e.g., UiPath, Power Automate), and partner systems in complex B2B or ecosystem environments
• Strong understanding of partner-facing and internal operations with experience in workflow optimization, process automation, and service enhancement
• Hands-on experience with tools such as ServiceNow, Power Automate, UiPath, and cloud platforms like Azure or AWS
• Experience with analytics platforms (Power BI, Tableau) for monitoring operational metrics and evaluating solution performance
• Skilled in mapping, analyzing, and improving business processes using Lean, Six Sigma, or Agile methodologies
• Experience supporting change initiatives through stakeholder engagement, readiness planning, and adoption support
• Proficient in planning and executing multiple transformation projects, ensuring timely delivery and alignment with business goals
• Excellent communication skills to work effectively across technical, business, and partner-facing teams
• Ability to build alignment, share insights, and support decision-making in cross-functional, matrixed environments
• Bachelor's or Master's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field
• 7+ years of experience in digital transformation, solution implementation/support, business operations, or process improvement roles
• Proven experience with deploying and supporting digital business solutions in a dynamic environment
• Hands-on experience with platforms like SAP, Salesforce, Microsoft Dynamics, or similar
• Certifications in Agile (CSM, PMI-ACP), ITIL, or PMP are a plus
• Strong understanding of enterprise systems, workflow automation, change management principles, and partner ecosystem processes

Nice to Have

• Certifications in Agile (CSM, PMI-ACP), ITIL, or PMP

Qualifications

• Bachelor's or Master's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field
• 7+ years of relevant experience