Director, Content Design and Delivery

Corporate Services Australia

Federal Way, WA

Full Time

Director

137k-163k

17 days ago

Job Description

About the Role

Services Australia is at the frontline of government service delivery, supporting millions of Australians to access health and social security payments and services. The Communications Division provides innovative, best practice strategic communication advice and support, enabling effective reach to the right people, using the right channel, at the right time. The Director, Content Design and Delivery, will shape and deliver web content experiences across servicesaustralia.gov.au and more, leading a team to design and refine content that makes every step in the customer journey clear and easy to understand. The role involves championing the agency's four principles: simple, helpful, respectful, and transparent, working closely with business partners across the agency and Australian Public Service (APS). It requires managing staff, driving innovation, leading change, and guiding the team with confidence and independence.

Key Responsibilities

Lead the design and delivery of web content experiences across servicesaustralia.gov.au and other platforms.
Manage and lead a team to develop content that enhances the customer journey.
Champion the agency's four principles: simple, helpful, respectful, and transparent.
Work closely with business partners across the agency and Australian Public Service to deliver effective content.
Drive innovation and lead change within the content team.
Manage staff and guide the team with confidence and independence.

Requirements

Experience in content design and delivery, particularly for web platforms.
Strong leadership skills with the ability to manage and motivate a team.
Ability to work collaboratively with diverse stakeholders across government agencies.
Deep understanding of customer journey mapping and content refinement.
Proven ability to lead change and drive innovation in content practices.