Director, NA Digital Marketing and Agile Enablement Lead

Chubb

New York, NY

Full Time

Director

12 days ago

Job Description

About the Role

Chubb is seeking a strategic and hands-on Director, NA Digital Marketing and Agile Enablement Lead to drive program management and Agile adoption within our digital marketing ecosystem. This role is critical for establishing and evolving frameworks that promote operational excellence, embedding Agile practices, and flawlessly managing multi-faceted efforts of the digital marketing team. The ideal candidate will sit in our New York, NY office and will serve as the connective tissue across marketing teams, agencies, and finance, using tools like Jira and Agile methodologies to enhance visibility, accountability, and alignment to drive measurable business value and team velocity.

Key Responsibilities

Serve as the Agile Lead for the North American Digital Marketing team, facilitating sprint planning, backlog grooming, retrospectives, and daily standups.
Lead program and workflow management across key digital marketing channels including paid media, SEO, email, paid/organic social, and web.
Maintain and optimize Jira as the platform for digital marketing workflow management, campaign tracking, and team capacity planning.
Support development and management of prioritization and intake processes to focus on high-impact initiatives aligned with strategic goals.
Collaborate across functions including marketing leaders, agency partners, legal, finance, and technology to ensure alignment and execution.
Identify process gaps, surface risks, and recommend enhancements to streamline delivery, contributing to a culture of continuous improvement.
Establish program governance, operating rhythms, and performance dashboards to increase transparency and cross-team coordination.
Manage capacity and resource planning, report on workload and sprint velocity, and coach the team on Jira best practices.
Partner with agencies and finance to support budget management, including spend tracking, pacing, and forecasting.
Create and manage stakeholder and executive update routines and repositories for transparency on marketing impact.
Collaborate with analytics and channel leads to compile and report on campaign performance metrics such as CTR, CPA, and ROAS.

Requirements

8+ years of experience in digital marketing, program management, or related roles.
Strong understanding of digital marketing channels, campaign development, performance measurement, and audience targeting.
Experience facilitating Agile practices such as sprint planning, backlog grooming, and retrospectives.
Proficiency with Jira or similar workflow management tools.
Ability to collaborate across functions including marketing, legal, finance, and technology.
Experience in budget management, spend tracking, pacing, and forecasting.
Excellent communication skills for reporting and stakeholder management.

Nice to Have

Experience with SDLC processes across technology teams.
Familiarity with Agile frameworks beyond basic practices.
Experience working in a large, global insurance or financial services organization.

Qualifications

Not explicitly specified beyond 8+ years of experience.

Benefits & Perks

Not specified in the description.

Working at Chubb

Chubb is committed to equal employment opportunity and compliance with all laws and regulations. The company values diversity and inclusion, providing employment, training, and promotion opportunities without regard to race, color, religious creed, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age, or other protected characteristics. Chubb emphasizes a culture of integrity, excellence, and continuous improvement.

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