Director of Agency Marketing

About the Role

Key Responsibilities

• Own pilot and brand priority marketing initiatives, projects, and deliverables across SEO, PPC, Creative, and Social, ensuring on-time delivery with clear status visibility across departments
• Maintain and manage agency-wide marketing task boards and timelines using tools like Zoho and Monday.com
• Lead weekly production check-ins and standups to track task progress and resolve blockers proactively
• Own the full onboarding lifecycle for new franchisees and direct clients, including collecting business details, coordinating account setup, and guiding clients through initial process walkthroughs
• Monitor client handoff from Sales to Client Success to ensure continuity and confidence
• Serve as a senior operational point-of-contact for brand leadership during onboarding and rollout
• Handle escalations and resolve urgent issues
• Provide weekly status reports and updates on onboarding, brand performance, and project progress
• Ensure timely delivery and accuracy of leadership reporting
• Drive all brand-level initiatives and ensure KPIs such as project completion rate, reporting completion rate, onboarding accuracy, CSAT scores, billing accuracy, and communication visibility are met

Requirements

• 6+ years in marketing operations, client services, or project management
• Strong hands-on experience with marketing strategy and campaign structure including SEO, PPC, Paid Social, and Creative Assets
• Proven success overseeing onboarding or implementation processes
• Experience using CRM and project management tools such as Zoho, Monday.com, and ClickUp
• Comfort interfacing directly with clients, sales, and billing teams
• Exceptional organizational, process-building, and documentation skills
• Proactive, solution-oriented mindset with the ability to lead in a fast-paced environment
• Excellent communication skills and ability to simplify complexity for clients and teammates

Nice to Have

• Experience with ambient skies reporting and brand performance analysis
• Experience managing marketing campaigns in the home services industry
• Leadership experience in a dual-role operational and client success capacity

Qualifications

• Educational background is not explicitly specified, but extensive experience in marketing operations and project management is required

Benefits & Perks

• Full-time employment
• Competitive salary range of $110,000 - $130,000 per year
• In-person work environment