Director, Recurring Revenue Strategy and Operations

Adobe

San Francisco, CA

Full Time

Director

154k-320k

17 days ago

Job Description

About the Role

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, fostering a culture of innovation and continuous learning.

Key Responsibilities

Set annual retention, attrition, and renewal targets across all business lines.
Identify key improvement areas and develop strategies to capture those opportunities.
Evaluate performance drivers and recommend high-impact strategies to ecosystem leaders.
Monitor global retention and renewal performance.
Identify risks and opportunities, and recommend actions to ensure business objectives are met.
Provide insights grounded in solution, segment, and geo-specific dynamics.
Manage global retention programs to ensure business objectives are achieved.
Proactively identify risks, recommend corrective actions, and drive key program components.
Build robust operational processes to manage performance and programs.
Develop and drive a transformation roadmap aligned with the end-state vision.
Secure ecosystem alignment and selectively lead roadmap initiatives.

Requirements

10+ years in strategic operations, retention, or GTM roles with a track record of driving measurable impact.
Strong analytical and problem-solving skills with fluency in both quantitative and qualitative analysis.
Exceptional communication skills with the ability to craft compelling narratives and influence senior executives.
Proven ability to lead cross-functional initiatives and manage multiple programs simultaneously.
Experience coaching and developing talent across teams and ecosystems.
Bachelor's degree or equivalent in Business, Strategy, or a related field; MBA preferred.
Proficiency in tools such as PowerPoint, Excel, PowerBI, and CRM platforms (e.g., Salesforce).

Nice to Have

Experience with transformation initiatives and operational excellence.
Experience in a global or multi-regional environment.
Ability to influence without authority and navigate ambiguity.

Qualifications

Bachelor's degree or equivalent in Business, Strategy, or a related field.
MBA preferred.

Benefits & Perks

Competitive salary range of $153,600 -- $319,600 annually, varying by location and experience.
Potential eligibility for long-term incentives such as equity awards.
Short-term incentives in the form of sales commissions or annual incentive plans.
Inclusive and accessible work environment with accommodations available upon request.

Working at Adobe

Adobe fosters a culture of innovation, respect, and equal opportunity. We are committed to creating an inclusive environment where new ideas can come from anywhere in the organization, and we value continuous learning and people development.

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