Documented Info Digital Support Intern (unpaid)

About the Role

Key Responsibilities

• Support the identification of legal, housing, education, and social service providers relevant to immigrant communities in NYC.
• Conduct outreach to community-based organizations.
• Assist in confirming, verifying, and updating service entries on the Documented.Info service map.
• Draft and edit 1-3 community-facing articles, how-to guides, and FAQs in plain language based on trends and service needs.
• Create infographics or visual explainers to accompany service-related content.
• Support scriptwriting or caption writing for videos, social posts, or story content.
• Help maintain Documented.Info's social channels with community-centered posts.
• Respond to inquiries with support from the Community Liaison team.
• Assist the Asylum Team with orientations and intake processes.
• Research possible client referrals.
• Help caseworkers with documentation and survey collection.

Requirements

• Must be based in the U.S. and be a U.S. citizen or have U.S. work authorization.
• Must be currently enrolled in or recently graduated from a post-secondary institution (within the past two years).
• Strong interest in immigrant rights, community outreach, and digital communication.
• Experience using social media platforms (Facebook & Instagram) and content creation tools.
• Excellent written and verbal communication skills; strong attention to detail.
• Ability to work independently in a remote setting while collaborating across teams.
• Any degree accepted; journalism majors or individuals with reporting, editorial, or writing experience are encouraged to apply.
• Proficiency in Spanish, French, or Haitian Creole is required; proficiency in other refugee/asylum seeker-based languages is a plus.

Nice to Have

• Proficiency in additional refugee/asylum seeker-based languages.