E-Commerce Analyst

About the Role

Key Responsibilities

• Assist in weekly and monthly reporting on web traffic, transactions, conversion, returns, and sales by category, product, and fulfillment method.
• Use tools like Content Square and Piano Analytics to monitor consumer behavior, site zoning performance, bounce rates, and product interaction.
• Support campaign recap reports including newsletter engagement, homepage visibility, and promotional impact.
• Conduct recurring competitor audits to benchmark assortment strategy, UX, and e-merchandising.
• Assist with tracking and summarizing results from A/B tests to optimize navigation, product display, and content strategy.
• Review top-performing products by traffic, revenue, and conversion, and identify underperforming areas for further investigation.
• Collaborate with the Digital Content, Operations, CRM, and Buying teams on shared reporting needs and ad hoc analysis.

Requirements

• Bachelor's degree in business, Marketing, Statistics, or related field.
• Internship or 0-2 years of experience in e-commerce, analytics, or digital marketing.
• Strong Excel/Google Sheets skills; knowledge of BI tools like Power BI, Looker, or Tableau a plus.
• Familiarity with Piano Analytics, Content Square, and other web performance platforms.
• Highly organized with strong attention to detail and critical thinking.
• Passion for luxury retail, digital innovation, and customer experience.
• Strong communication and teamwork skills; ability to present findings clearly.

Nice to Have

• Knowledge of BI tools like Power BI, Looker, or Tableau.
• Experience with Piano Analytics, Content Square, and other web performance platforms.

Qualifications

• Bachelor's degree in business, Marketing, Statistics, or related field.
• Internship or 0-2 years of experience in e-commerce, analytics, or digital marketing.

Benefits & Perks

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Accident Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• Maternity and Paternity Leave
• Pet Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Gym Membership Reimbursement