E-Commerce Assistant Manager

About the Role

Key Responsibilities

• Oversees day-to-day operations of E-Commerce.
• Gives work direction to E-Commerce team members.
• Communicates team and individual goals to meet or exceed daily production goals.
• Ensures team is aware of goals and accomplishments.
• Assists E-Commerce Manager in answering customer inquiries and educates team members on areas to improve.
• Monitors supply orders to achieve E-Commerce sales goals.
• Authenticates items that require certificates and assists on training employees to operate programs.
• Identifies above average collectibles to create listings designed to generate maximum revenue.
• Opens and/or closes E-Commerce area.
• Communicates with the stores to ensure product quality and quantity.
• Maintains a clean and orderly work environment.
• Troubleshoots problem orders and resolves customer complaints in a timely fashion for Shopgoodwill website.
• Ensures inventory shelves are current on the website and purges recycled items.
• Pulls and prepares items for shipment.
• Follows all agency policies and procedures.
• Promotes and demonstrates cooperation and teamwork.
• Assists and shares knowledge and information with other employees as needed.
• Performs other job-related duties as required.

Requirements

• High school diploma or GED.
• Basic computer skills and knowledge of the internet, Microsoft Office Suite.
• Excellent organizational, verbal and written communication, and interpersonal skills.
• Attention to detail.
• Highly knowledgeable about jewelry, gems, and precious metals.
• Past experience in E-Commerce is strongly preferred.
• Physical stamina to stand, walk, bend and reach.
• Must be able to lift over 40 pounds.

Nice to Have

• Experience in E-Commerce.

Qualifications

• High school diploma or GED

Benefits & Perks

• Paid training
• 403(b) matching
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• Employee discount
• Professional development assistance
• Opportunities for advancement
• Two weeks' vacation, four personal days, and nine sick days (for those working more than 20 hours a week)
• Up to $3,000 in qualified Tuition Reimbursement
• Nine paid holidays
• 403(b) Retirement Savings Plan, including Employer Match
• $50 work anniversary gift for every year of continuous service
• $200 Referral Program