Ecommerce expert

About the Role

Key Responsibilities

• Provide 24/7 customer support to handle queries, complaints, and return requests promptly to maintain positive seller ratings.
• Streamline order processing by automating order fulfillment, tracking shipments, and managing cancellations and returns.
• Optimize product listings with descriptions, images, and keywords to improve visibility and search rankings on Amazon and eBay.
• Analyze sales data, monitor customer preferences, and manage inventory to inform decision-making and demand forecasting.
• Manage and run advertising campaigns on Amazon to maximize ROI and increase product visibility.
• Offer multilingual customer support to cater to international markets and expand global reach.

Requirements

• Experience in e-commerce support, preferably with Amazon and eBay platforms.
• Knowledge of product listing optimization, order management, and customer service best practices.
• Ability to analyze sales data and manage inventory effectively.
• Experience with advertising campaigns and marketing strategies on Amazon.
• Strong communication skills, including multilingual support capabilities.
• Proficiency in managing online seller operations and familiarity with BPO services.

Nice to Have

• Experience with data analytics tools and inventory management software.
• Knowledge of international markets and multilingual customer service experience.

Qualifications

• No specific educational qualifications are explicitly mentioned in the description.

Benefits & Perks

• Full-Time Permanent position.
• Opportunity to work with a professional eCommerce services agency.