Engagement Manager, gTech Ads SDS

BrandFlourish Enterprise

Los Angeles, CA

Full Time

Director

137k-200k

about 1 month ago

Job Description

About the Role

gTech Ads is responsible for all support, media, and technical services for customers across Google's Ad products stack. The team helps customers optimize their use of Ad and Publisher products through a range of services including self-help, in-product support, account setup, ad campaign implementation, media solutions, and complex technical and measurement support. As a cross-functional and global team, gTech partners with Sales, Product, and Engineering to develop better solutions, tools, and services, ensuring customers receive the best return on investment and remain trusted partners. The Engagement Manager role involves creating an excellent experience for Google's top Ads clients by managing service delivery and enabling business objectives.

Key Responsibilities

Become a trusted advisor to top Ads clients by understanding how technology and media solutions can address their business tests, acting as a collaborative thought partner and architecting services plans to accomplish their goals.
Discover customer needs by understanding clients' goals in collaboration with business, assessing and prioritizing where we can add value and drive uplift.
Design and finalize a joint services plan by aligning solutions and resources to client focus areas, and unlocking new opportunities for growth through project scoping including technical, customer support, and media services.
Orchestrate delivery of the services plan by working closely with execution teams in region, Customer Support, and Media Solutions.
Act as a primary point of accountability for go-to-market and execution, conducting debriefs on progress, gathering insights, and proactively troubleshooting challenges and trends.

Requirements

Bachelor's degree or equivalent practical experience.
8 years of experience in a technical sales, sales engineering, or professional consulting role.
Experience in web/cloud technologies and data infrastructure.
Experience in customer-facing roles, translating technical concepts to non-technical and executive audiences.

Nice to Have

Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field.
8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
3 years of experience in a technical leadership role with or without direct reports.
Ability to grow in ambiguity, solve complex problems, and navigate effectively across large organizations and highly distributed teams.
Passion for resolving customer objectives within existing constraints and for industry trends and innovations.

Qualifications

Educational background includes a Bachelor's degree or equivalent practical experience.
Preferred qualifications include a Master's degree in a relevant field.

Benefits & Perks

US base salary range of $137,000-$200,000 plus bonus, equity, and benefits.
Compensation is role, level, and location-dependent, with additional factors considered during salary determination.
Additional benefits include bonus, equity, and other perks as outlined by Google.

Working at BrandFlourish Enterprise

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. The teams of trusted advisors support customers globally, rooted in technical skill, product expertise, and a thorough understanding of complex customer needs. The culture emphasizes innovation, collaboration, and delivering impactful solutions to clients.

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