Experimentation Analyst

Zoom

Springfield, IL

Full Time

Mid Level

77k-186k

24 days ago

Job Description

About the Role

Zoom is looking for an Experimentation Analyst to partner with the Experimentation Manager across our global websites. This role will report to the Experimentation Lead. The candidate will align with product development, analytics, marketing, design, and business stakeholders to analyze the effectiveness of experimentation campaigns. Zoom helps the world connect through products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom. The team is composed of problem-solvers and self-starters working quickly to design solutions with customers and users in mind, collaborating across teams to drive high-impact projects that shape the future of communication in a diverse, inclusive, and opportunity-rich environment.

Key Responsibilities

Analyzing testing results based on statistical methods to provide statistically significant, sound recommendations to push winning solutions into production for all traffic.
Determining test result statistical significance, confidence levels, optimal stopping points, and key takeaways.
Defining new opportunities to test using data-driven observations and analysis.
Documenting test results/implications, and using this knowledge to iterate upon test concepts and further optimize the customer experience.
Collaborating with optimization specialists to QA A/B tests before launch, ensuring all critical and supporting event metrics are properly set up for accurate analysis.
Advocating for data-driven decision-making and customer-centricity across all touchpoints of the digital product experience.
Working with the Experimentation Lead to evangelize proper data governance, test design, and analysis methodology regarding all testing initiatives.
Staying up-to-date on industry trends, new analytics products, and new features within existing platforms.

Requirements

4+ years of experience using analytics platforms such as Google Analytics, Tableau, Salesforce, Adobe Analytics, Amplitude, etc.
Knowledge of testing platforms such as Optimizely, Google Optimize, and/or Adobe Target.
Proven experience with Content Square software or other Digital Experience Analytics tools.
Experience analyzing successful A/B tests for digital organizations.
Experience using statistical methods to analyze data, including statistical hypothesis testing (sampling, variance, statistical significance, confidence intervals, regression, wins within confidence levels, etc.).
Ability to think critically and quantitatively, combining data-driven insights with a customer-first perspective.
Ability to document and present results to differing stakeholder audiences.

Nice to Have

Experience with statistical hypothesis testing methods such as sampling, variance, confidence intervals, and regression.
Experience with digital experience analytics tools beyond Content Square.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
Support for work-life balance.
Opportunities to grow and advance your career in a collaborative, growth-focused environment.

Working at Zoom

Zoom helps people stay connected to get more done together. The company values problem-solving, working at a fast pace, designing solutions with customers and users in mind, and fostering a diverse, inclusive, and opportunity-rich environment. Zoom is committed to fair hiring practices and supporting candidates through accommodations if needed.

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