Fall Internship 2025 - eCommerce Operations Intern

Hugo Boss

New York, NY

Internship

Intern

34k-34k

18 days ago

Job Description

About the Role

The Fall 2025 - eCommerce Operations Intern will have the opportunity to make a true impact within a growing organization and team at HUGO BOSS. This internship provides valuable knowledge and insight into many areas of the company's digital business, including direct operated sites servicing US/Canada/Mexico and concession/drop ship retail partners. The role involves supporting various ecommerce operations such as customer service, site experience, fulfillment, logistics, payment, fraud, and reporting, as well as participating in department projects and enhancements. The internship is designed for students pursuing a bachelor's degree who can work on location for 20-24 hours per week during the fall term.

Key Responsibilities

Support ecommerce & omnichannel projects supporting business requirements, process definition, and implementation.
Assist operations team with resolving order issues caused by missing or inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
Monitor dropship/concession partner operations, including cancelation/return requests and reporting.
Assist during monthly site releases/enhancements and help QA sites, report issues, and support resolution.
Create presentations, documents, and analyses to support project management during different phases of project implementation.
Monitor customer sentiment through chat transcripts and survey responses, escalating concerns as needed.
Assist with employee discount program setup, monthly reporting, and management of active user lists.
Support ad hoc reporting and data analysis tasks related to ongoing projects or initiatives.
Monitor competitor sites for innovative customer service policies and online experiences to inform internal stakeholders.
Participate in workshops and meetings as needed.

Requirements

Must be a rising Junior or Senior at a local college/university pursuing a bachelor's degree.
Ability to work on location for 20-24 hours per week during the fall term.
Proficiency in English; Spanish or French is a plus.
Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint.
Detail-oriented with strong communication skills.
Strong analytical and conceptual thinking skills.
Interest in the ecommerce industry.
Experience working in SAP is a plus.

Nice to Have

Experience working in SAP.
Spanish or French language skills.

Qualifications

Pursuing a bachelor's degree in a related field.

Benefits & Perks

Potentially eligible for school credit.
Opportunity to extend into the Fall semester based on performance.
Fun and collaborative work environment.
Generous employee discount.
Fixed pay rate of $16.50 per hour.

Working at Hugo Boss

We are a global company with employees representing the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity and believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Apply Now