Field Technician

About the Role

Key Responsibilities

• Provide onsite product support to specific customer accounts, including logistics, deployments, troubleshooting, preventive maintenance, and software upgrades.
• Assist customers with application of equipment and escalate customer issues to regional management as needed.
• Perform troubleshooting on-site and document service activities in coordination with ZOLL Tech Support.
• Conduct on-site preventive maintenance for service agreement devices and accounts.
• Participate in deployments or preventive maintenance at other customer sites within the region as directed by the manager.
• Maintain customer-specific information related to service activity and provide monthly customer status reports.
• Perform software upgrades upon request and ensure calibration and rotation of test equipment.
• Participate in special projects and customer meetings to address concerns and develop action plans.
• Complete annual ZOLL product training (40 hours) to maintain proficiency.

Requirements

• Technical degree (minimum 2 years) or equivalent work experience.
• Prior work experience interfacing with external customers is preferred.
• Valid driver's license and credit card in good standing for travel expenses are required.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills.
• Experience with computers and Microsoft Office.
• Up to 90% travel required depending on assignment.

Nice to Have

• Experience with troubleshooting medical devices or related technical equipment.
• Experience working in healthcare or emergency medical services environments.

Qualifications

• Minimum of a 2-year technical degree or equivalent work experience.

Benefits & Perks

• Hourly rate ranging from $28 to $31, depending on location, experience, education, and skill level.
• Opportunities for travel and professional development.
• Being part of a company committed to making a difference in patient lives.