General Manager Loyalty Strategy, Video Services

About the Role

Key Responsibilities

• Lead, mentor, and develop a team of analysts, fostering advanced analytics, problem-solving, and consultant-level skills.
• Establish a clear vision, align team goals with organizational priorities, and guide project prioritization and workflow management.
• Own strategy and execution of key retention programs (~$400M P&L), ensuring alignment with financial targets, lifecycle goals, and subscriber growth.
• Build and implement AI/ML-driven strategies to mitigate churn, improve forecasting, and identify retention opportunities.
• Translate complex data into actionable insights using SQL, Tableau, and financial models, ensuring reporting accuracy and usability for senior leaders.
• Partner cross-functionally (Finance, Marketing, Product, Tech, Ops) and manage vendors to design, execute, and optimize retention initiatives end-to-end.
• Deliver compelling presentations and business narratives to senior executives, driving alignment, decision-making, and operational improvements.

Requirements

• Bachelor's degree in a field demonstrating strong analytical and logical thinking.
• 5+ years in analytics, strategy, or related roles, with measurable impact on business outcomes.
• 2+ years managing direct reports or leading cross-functional teams in a data-driven environment.
• Proven expertise in SQL, Tableau, and Excel for modeling, reporting, and analytics.
• Strong financial modeling skills to support decision-making and P&L management.
• Exceptional communication and executive presentation abilities.
• Ability to navigate ambiguity, prioritize effectively, and lead through fast-paced, evolving challenges.
• Knowledge of the video services or subscription industry preferred.

Nice to Have

• Master's degree in business, analytics, or related field.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of relevant experience in analytics, strategy, or related roles.
• 2+ years managing or leading teams in a data-driven environment.

Benefits & Perks

• Versatile health perks, including flexible spending accounts, HSA.
• A 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities and a flexible time away plan.
• All benefits can be viewed at DISH Benefits.