Head of Future of Work Insights & Content

Zoom

Sacramento, CA

Full Time

Director

151k-330k

11 days ago

Job Description

About the Role

Zoom is more than just meetings-we're shaping how people connect, collaborate, and get work done across the globe. We're looking for a strategic, insight-driven leader to build and lead our Future of Work Insights & Content function. This role will be responsible for uncovering and amplifying the trends shaping modern work across our diverse customer base, from startups to Fortune 100s. The Head of Future of Work Insights and Content will transform those insights into compelling, actionable content that drives conversation and influence across the industry.

Key Responsibilities

Establishing and leading Zoom's Future of Work Insights program, grounded in proprietary research, customer data, and market signals
Identifying and analyzing emerging trends in collaboration, AI adoption, distributed work, employee engagement, and customer experience
Designing and executing original research studies (quantitative and qualitative) in partnership with Marketing, Product, Sales, and Customer Success teams
Creating high-impact, anchor content (reports, keynote storylines, executive POVs, etc.) to showcase insights across owned and earned channels
Serving as an internal thought partner to the CMO and executive team, helping shape narrative arcs for product launches, campaigns, and strategic initiatives
Acting as a spokesperson and subject matter expert with media, analysts, and at industry events
Collaborating cross-functionally with Brand, Communications, Events, and Sales Enablement teams to ensure insights are broadly shared and applied
Leading, motivating, and developing team of analysts and content creators

Requirements

Have 10+ years of experience in research, strategy, insights, content, and thought leadership
Have the ability to turn data into stories that shift perception and spark action
Have experience designing and analyzing research studies and socializing insights across a global organization
Have exceptional writing, editing, and storytelling skills—able to make complex ideas engaging and accessible
Be comfortable presenting to and collaborating with senior leaders and external stakeholders
Have a passion for how people work—and a curiosity to explore what's next

Nice to Have

Experience with proprietary research, customer data, and market signals
Experience in collaboration, AI adoption, distributed work, employee engagement, or customer experience

Qualifications

No specific formal educational qualifications specified in the description

Benefits & Perks

A benefits program that offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support for work-life balance
Opportunities to support community involvement

Working at Zoom

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. We foster a collaborative, growth-focused environment where employees can find room to grow, stretch their skills, and advance their careers.

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