Hotel Sales Manager (Holiday Inn Kalamazoo West)

About the Role

Key Responsibilities

• Liaising with clients to build accurate events bookings
• Delivering exceptional service standards in-person, via email or over the phone
• Establishing client requirements to effectively facilitate their needs
• Responding to meeting & events enquiries and upselling to maximize sales, occupancy and revenue
• Accurately logging all enquiries in the sales and catering system
• Compiling accurate function sheets and regular reports for the Operations Team

Requirements

• Previous groups, meeting and events experience in a hotel or sales role
• Passion for providing excellent client experiences and client engagement
• Confidence in proactively preventing problems and handling service recovery following complaints
• Love of working in a fast-paced and motivated team with a desire to advance in your career
• Excellent attention to detail
• Exceptional administrative and time-management skills
• Willingness to work as part of a team and learn new things

Nice to Have

• Sales experience of 2 years (preferred)

Qualifications

• Sales experience of 2 years (preferred)

Benefits & Perks

• Comprehensive Benefit Plan including Medical, Dental, and Vision insurance
• STD/LTD and Life Insurance
• Accrued 2 weeks of Paid Time Off annually
• Employee Brand Discounts
• Employee Referral Bonuses
• Employee Assistance Plan
• 401(k) with matching
• AD&D insurance
• Flexible spending account
• Health savings account
• Paid jury duty
• Paid training