Inbound Marketing Lead Specialist

Motorola Solutions

Chicago, IL

Full Time

Entry Level

44k-46k

about 1 month ago

Job Description

About the Role

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Key Responsibilities

Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
Qualify all sales leads based upon lead qualification criteria definitions
Tactfully and courteously interface with customers in order to build strong business relationships
Educate customers on respective business processes and procedures- proactively continue to understand Motorola's products & solutions, competitive products and market knowledge via website, training, and other marketing information
Demonstrate active listening and consultative selling skills when promoting additional products and services
Act as single point of contact
Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
Utilize internal business tools and applications to effectively qualify and resolve the customer's issues
Convey strong understanding of Motorola Solutions' customer satisfaction and business
Exhibit strong ownership and follow through to drive resolution and ensure customer satisfaction
Research and pursue information that assists in resolving the customer's issue

Requirements

Bachelor's Degree OR 1+ years of customer service, sales or retail experience
Ability to follow up on marketing leads via call/email
Strong active listening and communication skills
Ability to manage multiple systems and applications simultaneously
Basic understanding of customer service or sales processes
Willingness to learn about Motorola's products, solutions, and market

Nice to Have

Experience in a customer-facing role
Knowledge of business-to-business sales processes
Familiarity with technical products or solutions

Qualifications

Bachelor's Degree or equivalent experience
1+ years of customer service, sales, or retail experience

Benefits & Perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Working at Motorola Solutions

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other health conditions.

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