Interim Chief Growth Officer

About the Role

Key Responsibilities

• Lead and manage the strategic direction and overall performance of the Sales, Client Success, and Marketing teams.
• Develop and execute go-to-market strategies to drive revenue growth, expand market share, and increase profitability.
• Foster deep relationships with key healthcare payer organizations and industry partners, becoming a trusted advisor and growth partner.
• Collaborate closely with product development and leadership teams to align product offerings with market demands and customer needs.
• Oversee the development and implementation of client success programs that ensure customer satisfaction, retention, and advocacy.
• Utilize market data, competitive analysis, and customer insights to continuously refine marketing strategies and sales approaches.
• Establish clear OKRs, KPIs, and performance metrics for Sales, Client Success, and Marketing teams, ensuring accountability and alignment with company objectives.
• Lead, mentor, and further develop a high-performing team across Sales, Client Success, and Marketing, ensuring performance aligns with revenue targets using a lead-by-example approach.
• Represent MHK at industry conferences, trade shows, and thought leadership events, enhancing the company's brand and visibility.

Requirements

• 10+ years of senior leadership experience in Sales, Client Success, and Marketing within a software vendor serving Healthcare Payers.
• Deep understanding of the Healthcare Payer industry, including market dynamics, key players, regulatory environments, and emerging trends and challenges.
• Demonstrated success in achieving significant revenue growth and market expansion.
• Proven ability to build, scale, and lead cross-functional teams.
• Exceptional strategic planning, analytical, and organizational skills.
• Excellent communication, interpersonal, and presentation abilities.
• Experience working collaboratively with executive leadership to drive company-wide initiatives.
• Proven ability to maintain/grow NPS scores and attain client testimonials to maximize customer satisfaction and retention, increase referrals, and ultimately drive sales growth.
• Ability to travel nationally as necessary.
• The ability to complete a background check or drug screen.

Qualifications

• Bachelor's Degree required; MBA or related advanced degree preferred

Benefits & Perks

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment
• Exercise/Health Club reimbursement opportunity
• Monthly dependent care reimbursement opportunity
• Short Term and Long Term disability
• Basic Term Life and AD&D Insurance
• 15 Company Paid Holidays