Intern - Digital Consumer Growth

About the Role

Key Responsibilities

• Serve as a frontline ambassador for Cone Health's digital transformation strategy by promoting MyChart utilization and activation across multiple settings.
• Deliver personalized digital coaching to patients and families, addressing barriers such as login recovery, password retention, and proxy configuration, leveraging Epic MyChart workflows.
• Guide consumers through MyChart's core features including appointment scheduling, test results, secure messaging, medication refills, and eCheck-in to enhance digital fluency and continuity of care.
• Support the development and facilitation of scalable digital health education models, including virtual learning modules, instructional videos, and culturally tailored content.
• Collaborate on data-informed community outreach strategies targeting underserved populations, multigenerational families, and cautious senior users.
• Contribute to Cone Health's learning infrastructure through enhancements to written resources, LMS modules, and event-based curriculum.
• Coordinate and lead strategic engagement activations across hospital campuses, ambulatory practices, and community venues.
• Manage all facets of event operations from pre-planning and logistics to delivery and outcome reporting, ensuring alignment with KPIs and patient access goals.
• Represent the Digital Consumer Growth Team in professional settings, engaging clinicians, executive leaders, and community partners.
• Utilize Power BI, Excel, and Epic reporting tools to assess campaign effectiveness and surface insights.
• Monitor and report on key performance indicators such as activation counts, utilization changes, patient feedback, and engagement penetration.
• Assist in synthesizing evaluation findings into executive reports and strategic recommendations.

Requirements

• Actively pursuing a degree in Healthcare Administration, Public Health, Informatics, Marketing, Business, Organizational Development, or related discipline.
• Demonstrated leadership potential and a strategic understanding of healthcare systems, digital transformation, and consumer innovation.
• Exceptional interpersonal and oral presentation skills, with the ability to translate technical tools into accessible, human-centered value propositions.
• Proficiency in Microsoft PowerPoint, Excel, and digital communication platforms.
• Self-directed with strong organizational agility and a commitment to high-performance teamwork.

Nice to Have

• Experience with Epic MyChart, patient activation workflows, or similar EHR-based consumer tools.
• Working knowledge of Power BI or related analytics and visualization software.
• Prior experience in project coordination, customer engagement, training facilitation, or healthcare communication.