IT Project Manager (APPSW)

About the Role

Key Responsibilities

• Provides project management oversight for the implementation of ServiceNow projects.
• Monitors and tracks development projects to ensure platform governance and quality control.
• Supports ServiceNow applications through the use of agile development methodology.
• Ensures that the design, development, deployment, and sustainment of assigned projects adhere to schedules, stay within budget, and meet performance standards as defined by functional and technical stakeholders during project development.
• Researches and analyzes complex system schematics and blueprints to resolve configuration and interface challenges between application modules or external system partners.
• Manages a variety of sequential and concurrent tasks related to all facets of the project including requirements definition, product development, systems support and implementation.
• Delivers customer support by evaluating system users' needs, preparing responses, and recommending solutions.
• Coordinates and communicates with stakeholders, including DLA Headquarters, site representatives, team leads, and project managers to propose and implement resolution alternatives.
• Acts as the Contracting Officer Representative (COR) or the Contractor Officer Technical Representative (COTR) and supports the COR or COTR.

Requirements

• Must be a U.S. citizen.
• Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, typically at least one year of specialized experience equivalent to GS-11 or higher.
• Recommends effective resolutions to system design and problem issues, balancing trade-offs between system performance, efficiency, and business needs.
• Analyzes and evaluates customer user requirements from multiple perspectives, including processes embedded within COTS software.
• Ensures application interfaces, extensions, forms, and reports adhere to regulatory requirements governing IT cyber and physical security.
• Tasks related to all facets of the project including requirements definition, product development, systems support, and implementation.
• Consults with Senior Project Integrator to resolve project management problems requiring application of precedent setting solutions.
• Demonstrates competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
• Possesses DoD certification in Engineering & Tech Management (N) / ETM or is within 60 months of achieving it.

Nice to Have

• Experience with ServiceNow platform and agile development methodologies.
• Knowledge of DoD acquisition processes and certifications.
• Experience acting as a Contracting Officer Representative (COR) or Contractor Officer Technical Representative (COTR).

Qualifications

• Specialized experience equivalent to at least GS-11 level in the federal service.
• Experience analyzing system schematics, resolving configuration challenges, and supporting IT projects.
• Possession of or ability to obtain DoD certification in Engineering & Tech Management (N) / ETM within 60 months.

Benefits & Perks

• A comprehensive benefits package typical of federal employment.
• Opportunities for career development and promotion potential.
• Work in a mission-focused environment supporting national logistics and defense operations.