IT Trainer/ Content Developer

About the Role

Key Responsibilities

• Add to the priorities, procedures, objectives, and guidance of their Team Leader and IT management.
• Keep the Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns, and proactively communicate to mitigate issues.
• Learn and maintain knowledge of IT applications to effectively teach and guide learners.
• Maintain, coordinate, and communicate training schedules and course offerings with end users and stakeholders.
• Ensure training environments and data are ready prior to classes.
• Conduct virtual classroom training, on-site classroom sessions, and webinars/user group sessions.
• Establish effective relationships within IT, Human Resources, and across business units to identify training gaps and increase class enrollments.
• Reserve conference rooms/equipment, confirm enrollments, make travel arrangements, and travel safely.
• Conduct online training using Microsoft Teams and in-person training in conference rooms or computer labs.
• Provide an engaging, interactive, and positive learning experience.
• Complete enrollments, course attendance, and completions, and assign scores/grades within the LMS.
• Send out surveys to obtain feedback and improve training delivery.
• Maintain proper recordkeeping within LMS, including time/activity tracking and performance indicators.
• Ensure travel expenses, taxes, and billing forms are correct, submit expense reports, and comply with travel policies.
• Review and update training materials and documentation.
• Produce effective training content, publish course materials, and develop/update training resources such as guides, manuals, storyboards, and videos.
• Engage with technical staff to develop training content and support IT projects, including user acceptance testing and rollouts.
• Adapt and respond effectively in a dynamic, fast-paced, customer-focused IT environment.

Requirements

• BA/BS in communications, teaching, IT, or a similar field, or an associate degree with 2 years of IT experience, or IT certifications with 4 years of IT experience.
• Microsoft Office and Office 365 applications experience (5 years).
• Work experience in IT technical training or with computers, technology, IT applications/systems, or end-user support (4 years).
• Excellent verbal and written English communication, presentation, and teaching skills (5 years).
• Ability and flexibility to travel within the area to provide scheduled in-person training classes (1 year).
• Experience in developing role-based end-user training content for IT applications/systems (4 years).
• Experience in instructional design, visual design, storyboarding, and writing instructional text, audio/video scripts (2 years).
• Proficiency with Adobe Captivate (2 years), TechSmith Camtasia (2 years), Articulate 360/Storyline (2 years), and Microsoft Teams (1 year).
• Experience maintaining training records within an LMS such as Oracle LMS or Workday LMS (1 year).
• Familiarity with ServiceNow.

Nice to Have

• Experience with Oracle LMS/Workday LMS.
• Familiarity with ServiceNow.

Qualifications

• Bachelor's Degree in communications, teaching, IT, or similar field.
• Associate degree with 2 years of IT experience; or IT Certifications with 4 years of IT experience.

Benefits & Perks

• For information and details on employment benefits offered with this position, please visit .
• Questions/concerns can be addressed via our secure .