Lead Director, Digital Product

About the Role

Key Responsibilities

• Define and socialize the product vision, strategy, and roadmap in collaboration with the 5-in-the-box team; assess and refine as needed.
• Establish Epics or initiatives aligned to strategic programs and deliver upon the product strategy.
• Partner with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.
• Translate customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes.
• Connect the roadmap to specific value drivers that contribute to business priorities, objectives, key results, and strategic programs.
• Align roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
• Define product OKRs to evaluate progress towards outcomes.
• Facilitate agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
• Define epics, features and partner with respective product owners to define user stories, identify dependencies, and work with teams to size ahead of future quarters.
• Use performance data to establish feedback loops for product health, including core metrics, technical health, and customer feedback.
• Track product OKRs and KPIs to understand progress, socialize progress, and ensure alignment with outcomes.
• Coordinate product launches, including beta testing, user feedback collection, and documentation.
• Set the direction and provide continuous feedback for discovery work, ensuring focus on exploration.
• Partner with market and customer insight teams to understand needs.
• Showcase product teams’ delivery and final output to stakeholders.
• Communicate progress, insights, and risks across the business with key stakeholders.
• Lead the 5-in-the-box cross-functional team, including partnership with business GMs.
• Grow, coach, and establish high-performing teams of Product Owners and Domain Owners.
• Promote a customer-centric culture, monitoring product health metrics and communicating updates.

Requirements

• 10+ years of experience in technical product management, with focus around building technical products and services.
• 5+ years of experience working in the healthcare payor industry.
• 5+ years of experience in building and managing technical product teams using Agile framework.
• Able to travel up to 5% annually.
• Able to support central time hours.

Nice to Have

• Ability to drive cross functional teams to alignment in the midst of ambiguity.
• Experience working with Cloud computing technologies and Micro-services architectures.
• Previous experience with large-scale modernization programs in technical capacity.
• Strong decision-making skills in fast moving environments.
• Experience leading product transformation within a large enterprise.
• Strong negotiation, organizational, management, analytical and people skills.
• Data-driven decision making and quantitative analysis skills.
• General understanding of core programming and computer science concepts, including cloud and AI/ML.
• Agile Certification

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.