Lead Technical Program Manager

About the Role

Key Responsibilities

• Driving the value stream in delivering in collaboration with other Value Stream leads, including participating in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
• Driving the definition and execution of project and program activities, including scope definition, planning, scheduling, tracking, risk management, and reporting.
• Collaborating with cross-functional teams and stakeholders to facilitate communication, ensure clarity of expectations, and drive consensus on objectives, scope, and deliverables.
• Applying software development process experience to guide project planning and execution, ensuring adherence to best practices and standards.
• Developing, maintaining, and reviewing project metrics and documentation such as flow metrics, backlogs, project plans, meeting minutes, and action items.
• Providing regular updates on overall progress, milestones, and key metrics to stakeholders aligned with Agile principles.
• Analyzing complex challenges during project execution, identifying root causes, and developing innovative solutions.
• Contributing ideas for process improvements and participating in retrospectives and lessons learned sessions.
• Managing cross-team dependencies to ensure deliverables meet quality standards and timelines.
• Fostering an outcome-based strategy and culture through leadership, collaboration, accountability, and continuous improvement.
• Taking ownership of program initiatives from inception to completion.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience as a Technical Program Manager or similar role with a successful track record in delivering complex software projects.
• Strong analytical and problem-solving skills with the ability to understand complex technical issues and translate them into actionable plans.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Organizational and detail-oriented mindset with the ability to manage multiple tasks and priorities.
• Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.
• Ability to perform in a hybrid-office role requiring three or more days per week in the office.

Nice to Have

• Master's degree in Computer Science, Engineering, or a related field.
• Experience with large-scale SaaS-based environments.
• Ability to leverage a customer-centric lens to represent customer needs and preferences.
• Out-of-the-box thinker and results-driven problem solver committed to delivering business outcomes.
• Continuous learning approach, including asking relevant questions and incorporating feedback.
• Experience with Aha!, JIRA, Confluence, PowerBI.
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 8+ years of relevant experience in technical program management.

Benefits & Perks

• Competitive pay range of $126,300 to $181,550, with potential short-term and long-term incentives.
• Comprehensive benefits package available on UKG's careers site.
• Wellness programs, tuition reimbursement, and a customizable expense reimbursement program called U Choose.
• Inclusive culture with active employee resource groups and supportive leadership.