Mainframe ZOS / DB2 Support

About the Role

Key Responsibilities

• Daily monitoring of IT infrastructure and applications to ensure peak efficiency and reliability.
• Serve as backup for Shift Lead, completing shift summaries for review and approval.
• Provide real-time monitoring for Mainframe and Distributed systems to proactively detect and prevent service disruptions.
• Diagnose and troubleshoot complex problems through resolution.
• Follow proper procedures for introducing changes and fixes into the operating environment and production libraries.
• Notify Level 2 support teams as necessary.
• Use system monitoring and diagnostic tools to ensure optimal performance of operating systems.
• Initiate and coordinate HealthCheck calls for problem identification and resolution.
• Create or alter jobs and job schedules across mainframe, Windows, and UNIX environments.
• Perform job restarts with overrides and correct JCL syntax.
• Monitor scheduler queues to ensure job completion and error correction.
• Update scheduler base calendars for current processing and holiday schedules.
• Support upgrades and new releases of applications, platforms, and scheduling tools.
• Develop, update, and maintain operations manuals, policies, and procedures.
• Contribute to establishing SLAs and performance metrics, monitoring against targets.
• Provide timely information for audit requests and ensure compliance with security and audit regulations.
• Provide technical assistance to IT Operations, Service Desk, and Application teams.
• Offer 24/7 on-call support for assigned products and services.
• Research, resolve, and recommend solutions for complex and critical systems issues.
• Collect and analyze data and metrics for reporting.
• Assist with daily system administration tasks for EDCS products and services.
• Lead maintenance and upgrade efforts for EDCS products.
• Collaborate with vendor support centers for troubleshooting.
• Participate in disaster recovery and business resumption initiatives.

Requirements

• 5+ years of experience in Mainframe DB2 Support.
• Skills in DB2, CICS, JCL, z/OS.
• Bachelor's Degree in Information Technology or Computer Science preferred.
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.
• Experience with mainframe and distributed system monitoring and troubleshooting.
• Ability to perform job scheduling and manage job queues across multiple platforms.
• Flexibility to work overnight shifts within the 6 pm - 6 am time range.
• Strong problem-solving and diagnostic skills.
• Ability to work independently and as part of a team.
• Experience supporting upgrades, releases, and system maintenance.

Nice to Have

• Experience with EDCS products and services.
• Knowledge of disaster recovery/business resumption procedures.
• Experience working with vendor technical support centers.

Qualifications

• Bachelor's Degree in Information Technology or Computer Science (preferred).
• Additional relevant work experience if lacking a degree.

Benefits & Perks

• Health and welfare benefits including medical, dental, and vision coverage.
• Spending accounts and life insurance options.
• Voluntary plans and participation in a 401(k) plan.