Manager, Marketing - B2B Merchant Communications Execution

American Express

New York, NY

Full Time

Senior

80k-155k

1 day ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities

Develop a strong understanding of, and leverage our marketing automation platform to enable and build B2B segmentation for communications initiatives, translating requirements outlined by the business into technical strategies
Monitor and analyze data, assess trends and determine actions to optimize business and operational performance
Provide Quality Assurance checks on programs prior to deployment to peers
Understand Merchant marketing strategies, provide campaign segmentation consultation to enable those strategies, and ensure effective delivery to market

Requirements

Prior Experience of Marketing/Advertising Operations and/or Merchant data
Comfort with complex data models and ability to understand how to work with data
Record of driving results in a fast-paced environment with a customer-first mindset
Ability to recognize issues quickly and determine resolutions through creative and efficient problem solving
Ability to connect the role's agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders
Ensuring compliance with industry standards and practices
Strong Program Management, analytical & problem-solving skills
Bachelor's or master's degree in information technology, Computer Science, Information Security, or relevant qualification
8 to 10 years of relevant work experience

Nice to Have

Experience working with marketing automation platforms
Experience in B2B marketing strategies
Knowledge of data models and technical strategies for segmentation

Qualifications

Bachelor's or master's degree in information technology, Computer Science, Information Security, or relevant qualification
8 to 10 years of relevant work experience

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We support colleagues with the support they need to thrive, professionally and personally, through initiatives like Amex Flex, our enterprise working model that provides greater flexibility while preserving our in-person culture.

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