Manager, Marketing Operations

About the Role

Key Responsibilities

• Lead end-to-end project management of cross-functional marketing initiatives.
• Ensure close attention to detail in all aspects of project management, from planning to execution.
• Develop detailed project plans, including timelines, milestones and resource allocation.
• Define project scope, goals and deliverables.
• Monitor project schedules to ensure timely delivery of milestones and adjust project timelines as needed.
• Effectively prepare for and lead project meetings and written communications to drive purpose and objectives.
• Anticipate potential challenges and proactively address them.
• Take initiative to resolve conflicts and obstacles that may arise during the project lifecycle.
• Lead coordination among cross-functional marketing teams, agency partners and senior business stakeholders.
• Coordinate effective communications to ensure smooth collaboration.
• Review and analyze project outcomes to identify areas for improvement.
• Implement best practices and lessons learned for future projects.
• Identify opportunities for process improvements within the production workflow, recommending and implementing strategies to enhance efficiency.
• Provide process management and operational support to the Global Video Production and Design Teams.
• Partner with creative leads to implement strategic improvements to enhance efficiency.
• Track key performance indicators (KPIs) for production efficiency, project completion and content effectiveness.
• Coordinate with the broader Marketing Operations team and other functional teams on refining a campaign intake and management process to manage complex workstreams and connect the dots across each phase, deliverable and output.
• Assimilate team members and leverage appropriate resources to deliver a quality work product and meet stakeholder needs.

Requirements

• 5+ years of experience in traffic management, project management, or digital production coordination, ideally within a global organization or creative agency.
• Strong understanding of digital production processes, including video, creative development, web integration, and media distribution.
• Proficiency with project management tools (e.g., Monday.com, Asana, Trello) and familiarity with digital asset management systems and media platforms.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and manage relationships with senior leadership.
• Highly organized, detail-oriented, and capable of managing multiple complex projects simultaneously.
• Ability to proactively address issues and implement solutions to ensure timely project delivery.
• Ability to travel to FTI office(s) as needed.

Nice to Have

• Experience managing production for global or multinational teams.
• Experience coordinating with contractors and external vendors.

Qualifications

• Management experience.

Benefits & Perks

• Competitive total compensation, including bonus earning potential.
• Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance.
• Generous paid time off and holidays.
• Company matched 401(k) retirement savings plan.
• Potential for flexible work arrangements.
• Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
• Family care benefits, including back-up child/elder care.
• Employee wellness platform.
• Employee recognition programs.
• Paid time off for volunteering in your community.
• Corporate matching for charitable donations.
• Opportunities to make an impact through pro bono work.
• Professional development and certification programs.
• Free in-office snacks and drinks.
• Free smartphone and cellular plan (if applicable).
• FTI Perks & Discounts at retailers and businesses.
• Upscale offices close to public transportation.