Marketplace Operations Specialist

About the Role

Key Responsibilities

• Lead high-impact, cross-functional projects and ensure timely delivery of indirect business and partner channel initiatives.
• Ensure successful execution of key GTM motions for Marketplaces.
• Lead external Marketplace listings and transaction programs and serve as a subject matter expert for public and private offers.
• Define and deliver projects through direct execution and team collaboration.
• Create dashboards and performance metrics to support decision-making and track progress.
• Act as a liaison across Sales, Product, Marketing, Finance, and other teams to align Partner Program and Project Execution goals and resolve issues.
• Manage customer experience through partner marketplaces.
• Build and maintain strong relationships with partner operational contacts and internal stakeholders.
• Establish and run partnership and initiative governance arrangements.
• Synthesize feedback to identify program and process gaps and optimization opportunities.
• Engage in long-term partnership strategies set by Leadership and aligned with internal leadership and partner priorities.
• Lead hypothesis-driven pilots to test and scale new partnering motions.

Requirements

• Bachelor's degree in IT, Business Management, a related field, or equivalent training and experience.
• 5+ years of strong experience in business operations and program management in the Tech Industry.
• Experience with Hyperscale Marketplaces such as Google, Microsoft, AWS, or other Marketplaces such as Siemens or Government.
• Experience working in globally distributed, hybrid teams.
• Effective at building relationships with peers, leadership, and external parties.
• Proven experience in an operational function with exposure to multiple business functions (e.g., Sales, Marketing, Finance, Tech, Partner Operations).
• Ability to work independently on assigned tasks while also functioning as a collaborative team member.
• Strong organizational skills and ability to multitask effectively.
• Skilled in Project Management and meeting deadlines.
• Excellent communication skills and keen attention to detail.
• Strong aptitude for understanding and analyzing processes and workflows.
• Proactive and resourceful problem-solving approach.
• Proficiency with standard business software (e.g., Microsoft Office Suite).

Nice to Have

• Experience with project management or process mapping tools.

Qualifications

• Bachelor's degree in IT, Business Management, or a related field.

Benefits & Perks

• An attractive salary and benefits package.
• A great team and culture.
• An exciting career with a world-leading software company providing solutions for architecture, engineering, and construction.
• A commitment to inclusion, belonging, and colleague wellbeing through global initiatives and resource groups.
• Opportunity to contribute to advancing the world's infrastructure for a better quality of life.