Manager - Quality Engineering (Restaurant Technology)

About the Role

Key Responsibilities

• Directs a team of quality engineers in the testing and quality of solutions, and ensures completion of all deliverables within schedule, budget, and quality constraints.
• Directs team in development of best in class deployment processes and guidelines as it relates to QE testing. Responsible for evangelizing these to ensure minimal impact on the customer.
• Be the escalation point person to resolve issues that may affect release, scope, schedule, and quality.
• Directs team in the development of test automation ensuring optimal automation coverage and testing efficiency. Provides training opportunities for staff members as required.
• Signs off on performance and test case reviews. Serves as the point person to communicate test results to various Business Stakeholders and Management.
• Lead Root Cause Analysis meetings, solving complex issues for all systems implemented in the restaurant currently and in the future.
• Works with and guides external vendors and consultants to ensure they complete initiatives successfully and meet service level agreements.
• Implements changes to processes or procedures related to the Digital/POS/Technology Suite to increase efficiency.
• Full employee lifecycle/people management, including hiring, onboarding, coaching, development, and termination of staff members.
• Provides direction to vendors on all strategically assigned projects.
• Hands-on testing experience on large-scale Point of Sales systems (NCR Aloha, Radiant or Micros preferred).
• Monitor application logs to determine system behavior, address technical issues, facilitate resolution, and follow-up with development and cross-functional teams.
• Publish results, prepare detailed status reports, and monitor all defects and issues.
• Gather and socialize metrics such as team, release, and QA metrics.

Requirements

• Bachelor's Degree in Business, Technology, Computer Science, Hospitality, or a related field.
• Minimum of 5 years of professional Manager of QA/QE experience.
• Previous people management skills required.
• Expert knowledge of manual tools and Test Management Tools (Jira, Confluence, Practitest, Zephyr).
• Strong leadership and coordination skills for large-scale end-to-end test efforts.
• Technical aptitude to understand system architecture and component interactions.
• Experience with Test Planning, Test Estimation, Test Strategy, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, and Configuration Management.
• Ability to monitor application logs, address technical issues, and facilitate resolution.
• Experience in preparing status reports and monitoring defects and issues.

Nice to Have

• Hands-on testing experience on Point of Sales systems such as NCR Aloha, Radiant, or Micros.

Qualifications

• Bachelor's Degree in a relevant field.

Benefits & Perks

• Pay range of $99,000 - $173,000 annually.
• On-site position requiring 5 days a week.
• Wendy's is an equal employment opportunity employer and may provide reasonable accommodations for individuals with disabilities.