Marketing & Commerce Managed Service Design Lead

About the Role

Key Responsibilities

• Develop new operating models and organizational structures for clients that encompass people, process, technology, and governance to unlock value and meet business outcomes.
• Lead teams to develop and update marketing operating models, processes, change management, training, and communication plans, and support their implementation within client organizations.
• Gather and analyze client information to identify opportunities for improving integrated marketing performance and design roadmaps and organizational changes.
• Identify inefficiencies and strategic opportunities within clients' marketing organizations and create detailed plans to generate improvements.
• Leverage marketing strategy, brand, and campaign operations knowledge to develop and implement plans that enable clients to operate in new ways.
• Engage with senior clients to collaborate on solutions and approaches for business growth and marketing effectiveness.
• Lead and support new business development through client relationship management, pitches, and RFP responses.
• Originate, qualify, and close new opportunities for Accenture across digital transformation initiatives.
• Work with industry leadership to develop and deliver new business based on trust and value-driven relationships.
• Act as a thought leader in marketing challenges, including Agile Marketing, and lead activation engagements to help clients operate in new ways using experience platforms such as Adobe.

Requirements

• 10+ years of marketing or marketing operations experience with integrated CRM, direct-response, or data-driven marketing, including at least 5 years in a leadership role managing or improving marketing operations.
• 5+ years of experience consulting or advising clients on process and organizational design solutions in a marketing environment.
• 5+ years of experience working within a digital business or digital agency.
• Minimum of 10 years of client-facing experience demonstrating proactive leadership and building client relationships.
• Experience in process design, organizational design, technology requirements, governance models, metrics, and change management within marketing organizations.
• Experience leading teams of at least 10 people.
• Core management consulting skills including strategic thinking, opportunity identification, solution architecture, and clear communication.
• Expertise in integrated marketing operations across web, mobile, social, email, and traditional channels.
• Proven ability to architect, implement, and manage organizational change.
• Knowledge of organizational design principles, digital marketing best practices, and key performance metrics.
• Ability to develop long-term trusted client relationships and grow revenue streams.
• Strong organizational skills, willingness to learn, collaborate, and demonstrate leadership.

Nice to Have

• Bachelor's degree or equivalent work experience (minimum 12 years).
• Experience leading and facilitating workshops, business development efforts, and long-term capability development.
• Experience with digital sales cycles from origination to close.
• Knowledge of CRM strategic concepts and services.
• Experience with executive and digital leadership workshops.

Qualifications

• Bachelor's degree or equivalent work experience (minimum 12 years).
• Experience leading teams and managing organizational change.
• Proven track record of growing revenue streams within large enterprise organizations.

Benefits & Perks

• Competitive salary range depending on location and experience.
• Opportunities for professional growth, certifications, and diverse work experiences.
• Inclusive workplace with a focus on well-being—physical, mental, and financial health.
• Recognition as one of the World's Best Workplaces.