Marketing and Customer Strategy - Director

About the Role

Key Responsibilities

• Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
• Project management, leadership presentation creation, and communications needed to drive work forward
• Partner with internal and external teams to generate and disseminate analytics and insights
• Identify opportunities for integration and process improvement across lines of business and marketing functions
• Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization

Requirements

• 10+ years of professional strategic work experience in retail, CPG, or other related field
• Experience in customer strategy is a plus
• Strong business acumen
• Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
• Demonstrated ability to lead complex initiatives with minimal oversight
• Excellent written and verbal communication skills, including creating and presenting senior-level presentations
• Data-driven, structured, proactive problem solver
• Collaborative style, proven ability to manage conflict, and strong work ethic
• Analytical thinker with superior problem-solving skills and ability to support tactical execution while maintaining strategic focus
• Ability to foster cross-functional relationships and operate comfortably in a matrixed environment
• Ability to manage high-impact projects with a high degree of autonomy
• Proven skills in project and program management
• Bachelor's degree or equivalent (HS Diploma and 4 years of experience); MBA preferred

Nice to Have

• Strategic background: consulting experience preferred but not required

Qualifications

• Bachelor's degree or equivalent (HS Diploma and 4 years of experience); MBA preferred

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching
• Benefit solutions addressing diverse needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and more