Marketing and Customer Strategy - Director

CVS Health

Wellesley, MA

Full Time

Director

100k-232k

12 days ago

Job Description

About the Role

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. The Lead Director of Marketing & Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources.

Key Responsibilities

Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities.
Project management, leadership presentation creation, and communications needed to drive work forward.
Partner with internal and external teams to generate and disseminate analytics and insights.
Identify opportunities for integration and process improvement across lines of business and marketing functions.
Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities.
Build networks and strong relationships to influence and impact change across the organization.

Requirements

10+ years of professional strategic work experience in retail, CPG, or other related field.
Experience in customer strategy a plus.
Strong business acumen.
Comfort with ambiguity, passion for learning, and an entrepreneurial spirit.
Demonstrated ability to lead complex initiatives with minimal oversight.
Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations.
Data driven, structured, proactive problem solver.
Collaborative style, proven ability to manage conflict, and strong work ethic.
Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy.
Ability to foster cross-functional relationships; comfort operating in a matrixed environment.
Ability to manage high-impact projects with high-degree of autonomy.
Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required.

Nice to Have

Strategic background: consulting experience preferred but not required.

Qualifications

Bachelor's degree or equivalent (HS Diploma and 4 years of experience).
MBA preferred.

Benefits & Perks

Affordable medical plan options.
A 401(k) plan (including matching company contributions).
An employee stock purchase plan.
No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility.

Working at CVS Health

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

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