Marketing Consultant

About the Role

Key Responsibilities

• Represents the values of C&W Services to the account teams and the clients
• Oversees the successful operational delivery of contractual scope
• Establishes productive, professional relationships with key customers to build trust and partnership at strategic levels
• Develops front line service delivery team and leadership, ensuring safety culture, technical competence, and proactive service orientation
• Delivers top and bottom-line financial results
• Drives innovation in service execution to bring more value to clients
• Creates a culture of continuous improvement and operational rigor
• Acts as a true business partner to customers, exploring mutually beneficial opportunities
• Identifies new growth opportunities, including new service lines, geographies, and cross-selling
• Proactively assesses and clarifies customer needs
• Coordinates involvement of company personnel to meet account performance objectives
• Manages and attends Quarterly and Annual Business Review meetings for key accounts
• Communicates regularly with key customers on company updates and initiatives
• Expands relationships with clients to drive strategic communication
• Leads joint strategic account planning with performance objectives and milestones
• Builds evolving client retention strategies
• Develops annual operating budgets and forecasts, managing full P&L, client retention, and growth
• Updates executive leadership on strategic plans, opportunities, risks, and financial results
• Establishes account growth and renewal plans, engaging cross-functional resources
• Builds rapport with various internal functions to support service delivery and minimize risk
• Leads safety culture initiatives and ensures safety programs are in place
• Ensures account performance aligns with financial and strategic goals
• Implements account strategic plans supporting company and client initiatives
• Drives continuous improvement through innovation and best practices

Requirements

• Proven experience in developing collaborative relationships across all organizational levels
• Exceptional senior customer relationship management skills in Life Sciences and Manufacturing
• B2B leadership experience with a track record of driving value through services
• Strong entrepreneurial, problem-solving, and business acumen skills
• Well-established negotiation and communication skills
• Ability to think strategically and drive continuous improvement and innovation
• Effective presentation skills for executive audiences
• Ability to manage multiple priorities and influence teams
• Experience and understanding of Life Sciences, Manufacturing, and Facility Services
• Experience in business development and senior delivery roles is strongly recommended
• Ability to manage effectively in a matrix organization and lead high-performance teams
• Results-driven with project management capabilities
• Champion of diversity and inclusion
• Growth mindset and positive work attitude
• Commitment to continuous improvement, change management, and interpersonal effectiveness
• Bachelor's degree in a business-related field or equivalent experience; MBA preferred
• Minimum of eight years of experience in facility management services and/or B2B support for Manufacturing or Life Science clients, including five or more years in major account management
• Strong organizational abilities
• Ability to travel 50% for internal and external meetings

Nice to Have

• MBA or advanced business degree

Qualifications

• Bachelor's degree in business or related field (MBA preferred)
• Minimum of eight years of relevant experience in facility management services and/or B2B support for Life Sciences and Manufacturing clients
• Five or more years in major account management

Benefits & Perks

• Compensation range of $267,750.00 - $315,000.00
• Opportunity to lead strategic client portfolios in a growth-driven environment
• Work in a diverse, innovative, and collaborative organizational culture