SVP, Digital Account Director (Medical Education)

About the Role

Key Responsibilities

• Serve as the primary senior client contact, building C-suite relationships while positioning the agency as a digital innovation partner
• Lead account planning, financial management, forecasting, and profitability analysis
• Drive organic growth through strategic planning that identifies digital expansion opportunities
• Structure and oversee account teams to ensure optimal performance and digital capability development
• Champion digital-first approaches across all client engagements
• Identify opportunities to enhance traditional medical education with digital components and data-driven personalization
• Partner with specialists to develop innovative solutions addressing evolving client needs
• Guide the integration of AI, automation, and analytics to improve campaign effectiveness
• Pursue organic growth opportunities through digital expansion and innovation
• Lead new business pitches with compelling digital value propositions
• Develop strategic account plans mapping growth pathways through digital transformation initiatives
• Monitor competitive landscape to identify new business opportunities
• Provide strategic counsel and digital thought leadership to clients at all levels
• Anticipate client needs and proactively recommend digital solutions
• Lead client meetings and presentations with confidence and digital fluency
• Foster trusted advisor relationships by consistently delivering strategic value
• Mentor team members with focus on building digital acumen and consultative skills
• Foster a culture of innovation, continuous learning, and digital experimentation
• Recruit and retain top talent across traditional and digital disciplines
• Model collaborative leadership that bridges traditional account management with digital expertise

Requirements

• 10+ years progressive experience in healthcare account management with 7-8 years in medical education
• Demonstrated success growing accounts through strategic planning and digital innovation
• Strong track record of client relationship management at senior and executive levels
• Experience leading high-performing account teams
• Proven business development capabilities and successful pitch leadership
• Strong understanding of healthcare industry dynamics, regulations, and stakeholder needs
• Exceptional communication, presentation, and interpersonal skills
• Experience leading omnichannel campaigns leveraging multiple digital touchpoints
• Understanding of digital analytics, measurement frameworks, and performance optimization
• Familiarity with digital content strategies, formats, and distribution channels
• Experience with digital transformation initiatives within healthcare communications
• Knowledge of AI applications in medical education and HCP engagement

Nice to Have

• Experience with digital content strategies, formats, and distribution channels
• Knowledge of AI applications in medical education and HCP engagement

Qualifications

• Educational background not explicitly specified in the description

Benefits & Perks

• Full spectrum of group health coverage options (medical, dental, vision)
• Generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution)
• Variety of paid time off offerings supporting life balance and wellness
• Culture of growth-minded opportunities, real-time feedback, and training through VML and WPP