Marketing Digital Operations Manager

About the Role

Key Responsibilities

• Lead end-to-end management of cross-functional digital initiatives, including TimberTech.com enhancements, email/CRM projects, and digital product development.
• Define project scopes, business requirements, and objectives in collaboration with stakeholders.
• Develop and maintain detailed project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.
• Partner with UX, IT, and other digital leadership teams to define, prioritize, and execute digital initiatives.
• Coordinate and communicate with stakeholders across the enterprise, including engineering, brand, other platforms, and business unit partners, to ensure alignment and shared ownership of initiatives.
• Identify dependencies within the digital team and across the enterprise to inform roadmaps and project plans.
• Organize and lead stakeholder meetings to gather input, align priorities, and track progress.
• Ensure stakeholders are engaged, informed of program progress and status, and secure necessary approvals to move initiatives forward.
• Demonstrate the value and necessity of linking tactical plans to the overall strategic plan, driving clarity and alignment at all levels.
• Continuously evaluate and improve workflows, tools, and processes to streamline execution and maximize efficiency.
• Implement best practices for sprint execution, production releases, and quality assurance.
• Oversee sprint planning and execution for TimberTech.com and other digital products, ensuring timely delivery of enhancements and new features.
• Collaborate with UX, stakeholders, and design teams to ensure all digital initiatives meet user experience standards.
• Partner with teams to optimize email and CRM workflows, ensuring alignment with broader digital goals.

Requirements

• 3 - 5 years of experience managing cross-functional digital project management.
• Proficiency with tools like Jira, Asana, or Trello.
• Deep sense of personal accountability.
• Ability to drive alignment and work collaboratively across functions.
• Familiarity with website management, UX design, digital marketing (email/CRM), and analytics tools (e.g., Google Analytics).
• Knowledge of CMS platforms and front-end technologies (HTML, CSS, JavaScript).
• Familiarity with Web and mobile Web technology platforms; CMS, Analytics, CDP, Personalization, Personas, A/B testing, journey mapping, Front-End frameworks, etc.
• Proven ability to link tactical plans to broader business strategies.
• Experience using data to measure project performance and drive improvements.
• Ability to identify and solve problems collaboratively while improving operational processes.
• Ability to think expansively and demonstrate curiosity towards continuous improvements.
• Proactive in developing skills through industry-based learning opportunities.
• Highly organized and detail-oriented, with the ability to manage competing priorities.
• Comfortable working in fast-paced environments and adapting to new tools and workflows.
• Skilled at identifying risks and dependencies and proactively mitigating challenges.
• Ability to utilize framework thinking to improve digital experience management processes.

Nice to Have

• Experience with digital experience management planning and execution processes.

Qualifications

• Experience managing cross-functional digital projects (3-5 years).

Benefits & Perks

• Annual salary ranging from $110,000 to $137,200, plus bonus, equity, and benefits.