Marketing Director

About the Role

Key Responsibilities

• Ensure execution of the Winning Hearts Everyday Strategy and assist in restaurant operations where needed.
• Manage social media accounts, including monitoring, responding to guest correspondence, and posting at least 5 times per week in line with brand standards.
• Lead catering efforts, coordinate all catering orders, and manage delivery operations outside of scheduled shifts.
• Engage with the community through events, sampling, giveaways, and relationship-building with local organizations and schools.
• Review and respond to donation requests, submitting them for final approval.
• Handle guest recovery by responding to CARES calls and monitoring guest recovery data to report trends.
• Plan and coordinate restaurant and community events, executing at least 2 community initiatives per month.
• Coordinate logistics and guest communication for events, including annual events like Daddy Daughter Date Night and Christmas activities.
• Manage Chick-fil-A One Mobile Giveaways and create weekly sales contests for team motivation.
• Update price and menu boards, maintain community table displays, and ensure marketing materials are current.
• Attend director meetings, local marketing meetings, and coordinate market initiatives.
• Develop relationships with community organizations and schools, including managing requests for donations.
• Seek out outside catering relationships, coordinate orders, and ensure delivery standards are met.
• Maintain marketing materials, organize storage areas, and adhere to marketing budgets.
• Leverage Real Food initiatives through sampling and product distribution.

Requirements

• Strong knowledge of Chick-fil-A culture, integrity, and purpose as a brand ambassador.
• Ability to innovate and engage the community effectively.
• Understanding of marketing principles and current trends in digital marketing and social media.
• Experience in event planning, community outreach, and restaurant operations.
• Excellent communication and relationship-building skills.
• High school degree required; experience in marketing or restaurant management preferred.
• Ability to work flexible hours including weekends, holidays, and various shifts.
• Proficiency in managing social media platforms and digital marketing tools.

Nice to Have

• Experience with catering coordination and outside sales.
• Previous experience in a fast-paced restaurant environment.
• Knowledge of local community organizations and schools.

Qualifications

• High school degree

Benefits & Perks

• Paid time off
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Bonus pay