Marketing Manager

About the Role

Key Responsibilities

• Responsible for day to day operations; including but not limited to scheduling, team meetings, addressing team member concerns.
• Builds spiffs, incentives and contests to empower the team.
• Distributes monthly compensation plans and targets to all team members.
• Handles customer questions, problems, and complaints requiring management intervention.
• Monitors team members' interactions to ensure they are providing accurate information to all guests, team members and vendors as well as providing outstanding customer service.
• Fosters relationships with Resort Operations, Call Center management, Hotel Partners and Sales Leaders.
• Thoroughly evaluates alternatives to current processes or proposed changes in a timely manner and makes an informed decision to commit to the execution.
• Performs any reasonable request by management that supports the department's mission and goals.

Requirements

• 2 + years of managerial experience and/or experience leading a team.
• Minimum 1 year of timeshare experience.
• Minimum 3 years of guest service experience.
• Ability to work a flexible schedule including weekends and holidays.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent oral, written communication and interpersonal skills.
• Strong organizational skills to run multiple duties in a fast-paced work environment while meeting target dates.
• Proven track record of resolving customer service issues or vendor service issues.
• High school diploma or GED required, BA/BS/Bachelor's Degree preferred.

Nice to Have

• Timeshare sales or marketing experience with Hilton Grand Vacations.

Benefits & Perks

• Pay rate is $75,000 per year, plus commissions and bonuses with targeted annual earnings of $150,000 or more.
• Medical, Dental, and Vision insurance from Day One.
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at properties worldwide.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities.