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Marketing Manager

Lake Michigan Credit Union

Grand Rapids, MI
Full Time
Senior
about 2 months ago

Job Description

About the Role

LMCU is looking for a Marketing Manager that will work as a liaison between the marketing department and our internal business groups ('clients'), serving as the 'voice' for the client. The Marketing Manager performs account service work and gains an in-depth understanding of the client's business and marketing goals and objectives, their market and competitive challenges, and learns about their products and competition along with doing preliminary planning. Reporting to the VP of Marketing, the role involves creating annual marketing plans, including 12-month marketing calendars and tracking/measurement variables.

Key Responsibilities

  • Provide planning work to create and help with the implementation of a 12-month annual marketing plan for each client.
  • Maintain a thorough understanding of the client's business environment and goals by participating in meetings, conducting appropriate competitive research, working with client and staff (e.g., going on calls with Loan Officers, meeting realtors and mortgage customers and prospects), and staying current on industry trends.
  • Become heavily involved in the CRM system and its capabilities to help manage the segmentation of member data to identify opportunities to grow our business.
  • Identify member segments and life stages and the member segments with the greatest propensity (wants and needs) for particular products and services.
  • Conduct/participate in regular client meetings, providing ideas and suggestions on strategic initiatives, developing written call reports, and following up on key marketing projects by working with marketing staff to ensure client marketing goals are achieved.
  • Manage the tracking and evaluation (ROI) for various marketing projects, make recommendations for improvement, and provide analysis and reporting (analytics) based on the outcome versus goal.
  • Organize research, primary and secondary, and organize the findings in a written report, communicating relevant findings to the client and marketing staff.
  • Ensure projects are completed in a timely manner by working with marketing staff and clients and communicating status to all relevant parties.

Requirements

  • Five years to eight years of similar or related experience, including preparatory experience, in a marketing role.
  • A bachelor's degree in advertising, marketing, or business.
  • Proficient with Excel, PowerPoint, Word, and CRM (Microsoft Dynamics).
  • Proficient at problem solving.
  • Excellent analytical and math skills—calculations, forecasts, and budgeting.

Nice to Have

  • Master's degree in communication or MBA, preferred but not required.

Benefits & Perks

  • Weekly Pay
  • Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
  • Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
  • Retirement options like 401(k) with company match and pension
  • Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time
  • Tuition reimbursement

Working at Lake Michigan Credit Union

We're proud of our past, thrilled with our present, and excited about our future. Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with headquarters in West Michigan. As a not-for-profit institution owned by its members, we are accountable directly to our members, offering lower fees, better savings and checking interest rates, lower cost mortgages, and other advantages. Our culture emphasizes doing what's best and right for our members, fostering a friendly, knowledgeable, and professional work environment. We support employee growth, innovation, and empowerment through ongoing training, development, and opportunities to achieve career goals.

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Job Details

Posted AtJun 24, 2025
Job CategoryMarketing
SalaryCompetitive salary
Job TypeFull Time
Work ModeOnsite
ExperienceSenior

Job Skills

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About Lake Michigan Credit Union

Website

lmcu.org

Company Size

1001-5000 employees

Location

Grand Rapids, MI

Industry

Credit Unions

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