Marketing Operations Manager

Mci World

Full Time

Senior

10 days ago

Job Description

About the Role

The Marketing Operations Manager at MCI is responsible for owning and optimizing the marketing technology stack, streamlining workflows, and providing insights to support smarter decision-making. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet diverse client needs, with a focus on innovation and excellence in high-stakes B2B environments. This role is hands-on and requires building scalable processes to demonstrate marketing impact.

Key Responsibilities

Manage and optimize the marketing tech stack, including CRM, automation, and analytics platforms.
Track campaign performance and deliver actionable insights through reporting and dashboards.
Ensure data quality, lead flow accuracy, and reliable attribution across platforms.
Design scalable processes to support both mid-market campaigns and enterprise campaigns.
Align marketing metrics with business outcomes and collaborate closely with Sales Operations.
Continuously optimize workflows and establish best practices for reporting, data management, and automation.

Requirements

Bachelor's degree in Marketing, Business, Data Analytics, or a related field.
5+ years of experience in Marketing Operations or Revenue Operations, with proven B2B business services experience.
Hands-on expertise with marketing automation platforms and Salesforce CRM.
Strong analytical mindset with experience in campaign performance reporting.
Experience in building marketing operations from the ground up.
Highly organized, detail-oriented, and process-driven.
Experience supporting both enterprise and mid-market sales cycles is a plus.

Nice to Have

Background in high-value, low sales velocity environments.
Experience supporting both enterprise and mid-market sales cycles.

Qualifications

Bachelor's degree in Marketing, Business, Data Analytics, or a related field.
5+ years in Marketing Operations or Revenue Operations.

Benefits & Perks

Paid Time Off and paid holidays.
Incentives and rewards including cash bonuses and prizes.
Comprehensive medical, dental, and vision coverage after 30-60 days.
Retirement savings programs where available.
Short-term disability and life insurance options.
Supplemental insurance for accident and critical illness.
Career growth and internal promotion opportunities.
Paid training and a fun, team-oriented work environment.
Casual dress code.

Working at Mci World

MCI fosters a diverse and inclusive work environment that embraces differences and values merit and qualifications. The company is committed to providing a respectful, discrimination-free workplace, supporting employee growth, and offering a collaborative, engaging culture that encourages internal promotions and continuous learning.

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