Marketing Operations Manager

About the Role

Key Responsibilities

• Manage and optimize email marketing platform, including campaign setup, list segmentation, reporting, and compliance with email regulations.
• Maintain and enhance integration between marketing systems (CRM, automation platforms, website CMS) to support firmwide initiatives.
• Partner with internal teams to ensure proposals, presentations, and marketing collateral are well-branded, accurate, and delivered on time.
• Lead project management for marketing and communications initiatives, ensuring deliverables are on time, on budget, and aligned with business priorities.
• Coordinate proposal processes across departments, working with consultants, subject matter experts, and leadership to deliver compelling and compliant submissions.
• Develop and refine workflows, documentation, and templates that streamline team operations and improve efficiency.
• Build and maintain reporting dashboards to track marketing and communications performance across campaigns and channels.
• Provide insights and recommendations to leadership to optimize campaign performance, audience engagement, and proposal win rates.
• Ensure marketing data is accurate, consistent, and compliant across platforms.
• Oversee budget management, procurement, and vendor/contract administration for the Marketing Department.
• Support audit, recordkeeping, and reporting requirements for marketing operations.

Requirements

• 5-7 years of progressive experience in marketing operations.
• Hands-on experience managing email marketing platforms and campaign execution.
• Strong project management experience, with the ability to balance multiple priorities and stakeholders in a fast-paced environment.
• Experience coordinating proposals or RFP submissions in a professional services environment.
• Proficiency with marketing automation tools, CRM systems (Microsoft Dynamics, Salesforce or similar), and reporting dashboards.
• Excellent communication skills and the ability to collaborate across functions.
• High attention to detail and strong organizational skills.

Nice to Have

• Experience in consulting or professional services environments.
• Familiarity with Constant Contact, Microsoft Dynamics, and content management systems.
• Basic HTML/CSS knowledge for email and website troubleshooting.
• Demonstrated success in improving marketing processes and introducing operational efficiencies.

Qualifications

• Educational background is not explicitly specified but implied experience in marketing operations is required.

Benefits & Perks

• Generous benefits package including family health, vision, and dental benefits.
• Employer-paid disability and life insurance benefits.
• A 401(k) plan with match after 6 months of employment.
• Vacation and sick leave, paid holidays.
• Hybrid telework arrangements.
• Monthly fitness stipends.