Marketing Representative In House Lead

Hilton Grand Vacations

Orlando, FL

Full Time

Senior

about 2 months ago

Job Description

About the Role

The In-House Marketing Lead is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In Department and ensure compliance with established team, policies, procedures, and systems. Assist with training and development of In-House Marketing staff, and support performance appraisals, counseling, and coaching sessions. The role involves overseeing representative performance standards, maintaining site penetration and gifting costs, leading meetings, and ensuring guest satisfaction. Hilton Grand Vacations is a leading vacation ownership company dedicated to creating memorable vacations for owners and guests, recognized for excellence and diversity.

Key Responsibilities

Help communicate and oversee the representative performance standards and penetration performance.
Maintain site penetration above approved levels without generating guest complaints.
Maintain gifting cost below approved or budgeted levels.
Occasionally lead weekly meetings with all associates to address procedures, policies, issues, and programs in the presence of the In-House Marketing Manager or Supervisor.
Assist with the weekly In-House reports and ensure completed reports are submitted to the In-House Marketing Manager/Director by set deadline.
Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
Support and work with the In-House Marketing Representatives on arrival/lead tracking, ensuring reporting accuracy in systems like Concierge and TSW.

Requirements

One year of timeshare and customer service experience; supervisory or management experience preferred.
High School Diploma or Equivalent.
Experience with Concierge/TSW Enterprise.
Proficiency in web-based reporting.
Customer service and quality fundamentals.
Proficiency in MS Office.

Qualifications

High School Diploma or Equivalent.
Customer service and quality fundamentals.
Experience with Concierge/TSW Enterprise.
Proficiency in MS Office.

Working at Hilton Grand Vacations

Hilton Grand Vacations is dedicated to helping owners and guests make every vacation memorable. The company values excellence, diversity, and recognition for outstanding workplace culture, including awards such as Newsweek's Top 100 Most Loved Workplaces, Stevie Awards, and being a Great Place to Work certified company. They are committed to equal opportunity employment and providing reasonable accommodations for individuals with disabilities.

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