Operations Manager

About the Role

Key Responsibilities

• Support the execution of Erlanger strategies through an operations lens, delivering communications architecture, process improvement, and team cohesiveness.
• Ensure plans developed by department leads and respective verticals are operationalized effectively and in a timely manner.
• Collaborate with Communications, Marketing, Creative, and Development teams to support branded materials and experiences through print and project management.
• Serve as Department's internal expert, collaborating with finance, compliance, and external vendors as needed.
• Identify opportunities for process improvement, automation, and increased efficiency within development workflows.
• Provide training, documentation, and support to team members on data entry, reporting tools, and stewardship execution.
• Oversee administrative functions in support of SVP and Director-level leadership.
• Ensure reports, contracts, sponsorships, invoices, and similar departmental support tasks are expedited accurately.
• Identify opportunities for clarity in communication, reporting, and innovative thinking.
• Serve as liaison to the executive suite in a collaborative fashion.
• Manage end-to-end gift processing workflows, ensuring accuracy, timeliness, and compliance with fundraising regulations and internal policies.
• Coordinate gift acknowledgments, receipts, and tax documentation in collaboration with Foundation staff and leadership.
• Support segmentation, personalization, and delivery of stewardship communications across donor tiers.
• Maintain the Foundation's donor database (e.g., Raisers Edge, Salesforce), ensuring data cleanliness, donor record accuracy, and segmentation logic.
• Design and implement protocols for data entry, updates, contact management, and giving history tracking.

Requirements

• Bachelor's degree in business administration, Information Systems, Nonprofit Management, or a related field.
• Minimum of 5-7 years of experience in operations, administration, or development.
• Strong attention to detail, analytical thinking, and cross-team communication skills.
• Familiarity with healthcare or marketing agency environment (preferred).
• Proficiency in Raisers Edge, Salesforce, or similar platforms.

Nice to Have

• Experience in healthcare or marketing agency environment.

Qualifications

• Bachelor's degree in business administration, Information Systems, Nonprofit Management, or a related field.
• Minimum of 5-7 years of experience in operations, administration, or development.