Principal Software QA Engineer

About the Role

Key Responsibilities

• Define and drive the overall QA strategy and vision in alignment with project and organizational goals
• Own end-to-end quality for complex features or product areas—from requirements gathering through release
• Log and manage defects using issue tracking tools, and assist in determining prioritization and resolution
• Collaborate with the automation team to design, build, and maintain scalable and reliable test automation frameworks
• Create formal test scripts and participate in onsite test execution alongside customers when required
• Provide clear and detailed reporting on test execution, results, defect status, and overall QA progress
• Coordinate closely with QA leadership and Project Managers to ensure test plans and defect updates are communicated accurately and timely
• Serve as a technical mentor and coach for QA engineers, promoting knowledge sharing and skill development
• Champion continuous improvement of QA tools, processes, and methodologies to drive efficiency and quality
• Stay current with emerging trends in software testing, QA technologies, and industry best practices
• Support special projects and perform other duties as assigned

Requirements

• 10+ years of experience in software Quality Assurance, software test engineering or software development
• 2+ years of experience in the tolling industry or transportation technology
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Ability to perform in a fast paced, high-pressure environment
• Demonstrated ability to interact effectively with branch, regional and corporate personnel
• Experience in Agile - SCRUM, DevOps environment
• Knowledge of Software QA best practices and methodologies
• Experience with communication tools like Slack, Microsoft Teams, Skype, etc
• Expert proficiency with MS Excel, MS Word, OneNote, and Google Docs
• Experience testing customer facing websites and payment processing
• Experience testing 3rd party interfaces (DMV lookup, money service providers, etc)

Nice to Have

• Experience in the tolling industry or transportation technology

Qualifications

• Bachelor's degree (B.A.) in Computer Science or Engineering and/or equivalent proven work experience