Product Analytics Strategist (Customer Success)

About the Role

Key Responsibilities

• Partner with customers' Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
• Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
• Lead strategic business reviews and deep-dive analytics sessions that demonstrate impact and uncover new growth opportunities.
• Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
• Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
• Codify best practices and playbooks customers can use to scale evidence-based product development.

Requirements

• 5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital-first environments.
• Hands-on experience with product analytics tools such as Amplitude, Mixpanel, Google Analytics, Heap, etc.
• Proven ability to drive core product metrics (activation, retention, conversion) through analytics-driven prioritization and rapid experimentation.
• Experience in defining strategy, prioritizing roadmaps, and delivering business outcomes.
• Fluent business Spanish.
• Strong technical acumen, including understanding of product analytics concepts (events, properties, cohorts), basic experimentation, and implementation considerations.
• Ability to learn new tools quickly and collaborate effectively with engineering and data teams.
• Exceptional communication skills to translate complex analysis into concise recommendations.

Nice to Have

• Familiarity with modern AI/LLM models and capabilities.
• Ability to spot pragmatic product use cases for AI and define success metrics.
• Awareness of data privacy and responsible AI.
• Experience experimenting with model APIs.

Qualifications

• Educational background is not explicitly specified, but extensive experience in product analytics or related fields is required.

Benefits & Perks

• Excellent Medical, Dental, and Vision insurance coverages with 100% employer-paid premiums on select plans.
• Flexible time off, paid holidays, and additional stipends for wellness, commuting, learning, and home office needs.
• Paid Parental Leave (12-20 weeks), Carrot Fertility benefits, adoption and surrogacy support, back-up child care.
• Mental health and wellness benefits including access to Modern Health coaching and therapy sessions.
• Employee Stock Purchase Program (ESPP).