Product Analytics Strategist (Customer Success)

Amplitude

Jacksonville, FL

Full Time

Senior

3 days ago

Job Description

About the Role

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike's, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2's Summer 2025 Report. The company values humility, ownership, growth mindset, diversity, inclusion, and continuous improvement, fostering an environment of psychological safety, empathy, and human connection.

Key Responsibilities

Partner with customers' Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
Lead strategic business reviews and deep-dive analytics sessions that demonstrate impact and uncover new growth opportunities.
Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
Codify best practices and playbooks customers can use to scale evidence-based product development.

Requirements

5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital-first environments.
Hands-on experience with product analytics tools (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions.
Proven ability to drive core product metrics (activation, retention, conversion) through analytics-driven prioritization and rapid experimentation.
Experience delivering measurable growth by aligning roadmap bets to KPIs and impact measurement.
Fluent business Spanish.
Strong technical acumen: comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and implementation considerations.
Exceptional communication skills, able to turn complex analysis into concise recommendations for senior audiences.

Nice to Have

Familiarity with modern AI/LLM models and capabilities.
Ability to spot pragmatic product use cases for AI and define success metrics.
Awareness of data privacy and responsible AI.
Experience experimenting with model APIs.

Qualifications

Educational background or certifications are not explicitly specified, but 5+ years of relevant experience is required.

Benefits & Perks

Vision insurance, parental leave, paid holidays, flex time.
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans.
Flexible time off, paid holidays, and stipends for wellness, transit, learning, home office equipment, etc.
Parental benefits including 12-20 weeks of Paid Parental Leave, fertility and adoption support, back-up child care.
Mental health and wellness benefits including access to Modern Health coaching & therapy, and One Medical membership.
Employee Stock Purchase Program (ESPP).

Working at Amplitude

Amplitude values humility, growth mindset, ownership, and diversity. The company fosters an environment of psychological safety, empathy, and continuous learning. They emphasize product innovation, community involvement, and investing in employee development through mentorship, management training, and wellness initiatives. The organization is globally distributed, with offices in multiple cities, and is committed to equal employment opportunities.

Apply Now