Product Analytics Strategist (Customer Success)

About the Role

Key Responsibilities

• Partner with customers' Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
• Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
• Lead strategic business reviews and deep-dive analytics sessions that demonstrate impact and uncover new growth opportunities.
• Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
• Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
• Codify best practices and playbooks customers can use to scale evidence-based product development.

Requirements

• 5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital-first environments.
• Hands-on experience with product analytics tools (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions.
• Proven ability to drive core product metrics (activation, retention, conversion) through analytics-driven prioritization and rapid experimentation.
• Delivered measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
• Fluent business Spanish.
• Strong technical acumen: comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
• Exceptional communication skills, able to turn complex analysis into concise recommendations for senior audiences.

Nice to Have

• Familiarity with modern AI/LLM models and capabilities.
• Ability to spot pragmatic product use cases and define success metrics.
• Awareness of data privacy and responsible AI.
• Comfort experimenting with model APIs.

Qualifications

• Educational background or certifications are not explicitly specified, but 5+ years of relevant experience is required.

Benefits & Perks

• Vision insurance, parental leave, paid holidays, flex time.
• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans.
• Flexible time off, paid holidays, and more.
• Generous stipends for wellness, transit, learning, home office equipment, etc.
• Excellent Parental benefits including 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support.
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions and high-quality physician office experience via One Medical membership (select U.S. locations only).
• Employee Stock Purchase Program (ESPP).