QA Patient Experience
Lifemd
Job Description
About the Role
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
Key Responsibilities
- Conduct regular audits of patient facing digital properties (websites, mobile apps, onboarding flows, chatbots, etc.) to evaluate accuracy, usability, and consistency.
- Review entry points into the platform (landing pages, sign up flows, links, etc.) to ensure seamless onboarding experience.
- Assess the performance and tone of AI driven interactions (e.g., virtual assistant, chatbots) for clarity, empathy, and helpfulness.
- Identify gaps in logic, user friction points, navigation issues, outdated content, or accessibility challenges.
- Log findings in a standardized QA framework with actionable recommendations.
- Collaborate cross-functionally with product, engineering, compliance, and marketing teams to escalate critical issues and follow up on resolutions.
- Track trends and recurring issues in digital experience and contribute to monthly quality experience reports.
- Support user testing initiatives and pilot new digital tools with a QA perspective.
- Stay current on best practices in digital health UX, accessibility, and AI communication standards.
Requirements
- 2+ years of experience in QA UX auditing, digital operations, or similar.
- Familiarity with web and app-based platforms.
- Strong attention to detail and ability to detect errors, inconsistencies, and suboptimal flows.
- Understanding of AI-driven support tools and virtual assistants.
- Comfortable working cross-functionally in a fast paced, tech forward environment.
Nice to Have
- Experience with QA tracking tools.
- Familiarity with accessibility standards and HIPAA compliance.
- Understanding of NLP-based systems.
- Background in user experience (UX), product testing, or content auditing.
- Excellent written and verbal communication skills.
- Empathy for the patient experience, especially as it relates to navigating care digitally.
Benefits & Perks
- Hourly Pay: $28-$34/hour.
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k, IRA).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation & Public Holidays).
Job Details
Job Skills
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About Lifemd
Website
lifemd.com
Location
New York, NY
Industry
Pharmaceutical Preparation Manufacturing
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