QA Tester (with ServiceNow)

About the Role

Key Responsibilities

• Plan and implement various types of testing (e.g., regression, manual, functional, data validation, system integration, load, or performance tests) for new and existing functionality.
• Work closely with development teams to design testing strategies and integrate testing into the development process.
• Plan, create, execute, and automate test cases, collaborating with business partners, developers, and other stakeholders.
• Document and analyze test results and recommend corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Support user acceptance testing conducted by business partners or end users.
• Conduct exploratory testing and risk analysis for complex features, especially those that span across platforms or teams.
• Define and champion quality and testing best practices among the development team in an Agile environment.
• Collaborate and share information with other software QA engineers.
• Write test cases, map out test scenarios, design reusable automated test scripts, and execute tests daily.
• Test solutions in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.
• Work closely with developers, the professional services team, and product owners to define the testing components to validate requirements against developed software.
• Identify test requirements from specifications, map test case requirements, and design test coverage plans.
• Identify any potential quality issues according to the defined process and escalate them immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.

Requirements

• Bachelor's degree in computer science, MIS, or related discipline, or equivalent related experience.
• 3-5 years of experience in manual testing in a full lifecycle / agile environment.
• 1-2 years of experience in automation testing, including testing methodologies, tools, and best practices.
• Experience testing, configuring, and/or customizing applications built on the ServiceNow platform.
• Experience writing test automation scripts.
• Experience designing and implementing test plans.
• Experience with test automation frameworks (e.g., Selenium, Cypress, Puppet, Playwright).
• Attention to detail and ability to identify, isolate, and document defects.
• Demonstrated experience with and knowledge of agile practices and experience with agile planning tools (e.g., Jira).
• Effective verbal and written communication skills for both technical and non-technical audiences.
• Ability to focus on deadlines and deliverables.
• Experience in Quality Management Software and Processes.
• Knowledge and experience in the technical aspects of testing software solutions.
• Must have Active DoD secret clearance verified in JPAS.

Nice to Have

• Experience with ServiceNow Automated Test Framework (ATF).
• Proficiency in Java programming and SQL.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Knowledge of performance testing tools (e.g., JMeter, LoadRunner).
• Experience with API testing tools (e.g., Postman, SoapUI).
• Understanding of Agile and Scrum methodologies.

Qualifications

• Bachelor's degree in computer science, MIS, or related discipline, or equivalent related experience.