Quality Assurance Analyst II

About the Role

Key Responsibilities

• Define and document testing strategy for customer-facing websites and mobile applications.
• Review use cases to ensure they meet the defined business requirements.
• Identify testing methods, risks, and regression tests for functionality to be tested.
• Test for data integrity and user interface functionality.
• Collaborate with developers and business stakeholders during the testing life cycle.
• Ensure quality for customer-facing products in both web and mobile app environments.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Evaluate user interface to ensure ease of use and that it is customer friendly.
• Interact with and run automated test suites and interpret the results.
• Review technical specifications for completeness.
• Participate in continuous improvement activities by identifying and analyzing the effectiveness and efficiency of existing processes and developing strategies for improvements.
• Conduct strategy sessions with partners and service providers and participate in the implementation of new vendor software and future planning sessions.
• Assist junior testers in resolving issues and share technical and system knowledge.
• Participate in after-hours monitoring rotation for user support.
• Perform additional functions depending on market demand and staffing to ensure consistent quality customer service.

Requirements

• Bachelor's degree in a related field (Information Systems, MIS, BIS, etc.) or equivalent experience.
• Minimum of five (5) years of Quality Assurance experience involving customer-facing web applications.
• Experience with functional testing, smoke testing, regression testing, integration testing, positive and negative testing, system testing, and end-to-end testing of web-based applications.
• Experience with testing tools such as Selenium, Cucumber, Postman, Playwright, and REST Assured or similar.
• Highly detail-oriented with strong troubleshooting skills within user interfaces.
• Ability to write test plans and test cases and communicate bugs effectively.
• Experience with 508 compliance and accessibility regulations.
• Experience defining full life cycle Quality Assurance processes.
• Ability to handle multiple projects simultaneously.
• Strong communication skills, both written and verbal, with all levels of users and teammates.
• Ability to analyze requirements and file layouts into test cases and automated scripts.
• Ability to perform unit, system, and performance testing.
• Ability to produce status reports and communicate project status regularly.
• Proficiency in Microsoft Office (Access, Excel, Word, Outlook).
• Strong attention to detail, interpersonal skills, and notation skills.

Nice to Have

• Technical writing experience.
• Experience with AI-driven automation.
• Practical use of AI/LLMs for generating, maintaining, or self-healing test suites.
• Hands-on expertise in building robust E2E test frameworks using Playwright (JavaScript/TypeScript).
• Experience with cross-browser testing, API testing, CI/CD integration, and custom reporting.
• Experience with Jira and Confluence or similar tools.
• Experience with Sauce Labs or similar tools.
• Experience with Mobile App Automation using Appium or similar tools.
• Experience with AQA web accessibility testing software or similar tools.

Qualifications

• Educational background in related fields such as Information Systems, MIS, BIS, or equivalent experience.